Installation Coordinator

Ambius•Springfield, IL

13d•$18 - $27

About The Position

The Installation Lead, Ambius, is a high-visibility role, responsible for overseeing the planning, execution and optimization of installation projects for key national account customers. This leadership role requires strong organizational and communication skills to ensure seamless project execution, from initial customer contact to final installation. The ideal candidate will be detail-oriented, proactive, and committed to delivering exceptional customer service. This person will need a strong leadership, strong executive presence when working with customers, as well as excellent negotiating skills for working with vendors, subcontractors, customers and branches.

Requirements

Strong leadership and team management skills
Ability to multi-task and organize work to consistently meet deadlines
Self-starter, proactive problem-solver, and critical thinker
Naturally proactive and works with a sense of urgency always
Excellent communication and customer service skills, both verbal and written
Strong attention to detail and willingness to learn
Demonstrated Google applications (docs, sheets, calendar, drive, etc.) skills and (MS Office.)
Ability to influence internal and external stakeholders
High school diploma or equivalent required
Bachelor’s Degree in business or related field OR equivalent years of experience.

Nice To Haves

5-8 years experience in customer service, account management or operations management in a relevant field
2+ years of experience leading and managing teams
Experience interacting with high-profile clients and/or enterprise-level stakeholders
Proven ability working with vendors, subcontractors and local teams to ensure seamless execution
Experience identifying inefficiency and implementing strategics to improve workflows, reduce costs, and optimize processes.
Ambius system knowledge is desired
Prior experience supporting projects

Responsibilities

Lead, mentor and develop a team of National Account Support Coordinators
Oversee the planning, execution, and optimization of installation projects for key national account customers
Build and maintain strong relationships with national account clients to clarify contract details, address concerns and manage expectations effectively.
Make critical decisions related to project planning resource allocation and issue resolution in partnership with branches and vendors.
Maintain a high level of customer satisfaction through proactive communication and problem-solving.
Collaborate with local branches and vendors to plan and coordinate project logistics, ensuring necessary materials are ordered and timely project delivery.
Influence and guide on-site contacts (project managers, construction leads, etc.) to align on installation schedules and resolve logical challenges.
Monitor project timelines and proactively identify potential roadblocks to maintain project momentum and implement solutions to keep the project on track.
Drive strategic initiatives to define the best-in-class installation process, geared towards each National client.
Document best practices and lessons learned from each installation project to optimize future processes.
Identify opportunities for streamlining workflows and improving efficiency & recommend solutions
Lead initiatives with branches and subcontractors on maintaining exceptional customer experience from sales to implementation.
Service as a trusted advisor to branches, subcontractors, and market directors, providing insights and guidance on delivering exceptional customer experiences.
Maintain accurate and up-to-date records of project status, communication logs, and other relevant documentation.
Prepare reports and presentations as needed.
Travel is required up to 50%

Benefits

Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility