Aftermarket & Warranty Coordinator

Wilo USA LLC•Sanford, FL

About The Position

Wilo USA LLC is a subsidiary of Wilo SE, which is headquartered in Dortmund, Germany. Wilo is one of the leading manufacturers of pumps and pump systems for heating, cooling, and air-conditioning solutions, water supply, and sewage and drainage. Wilo USA acquired Weil Pump and Scot Pump in 2017, American-Marsh Pumps in 2019, Quantum Flo in October 2021, HydroServ in May 2023, and Plad in November 2023. Founded in 2007, Quantum Flo is housed in a brand-new, state-of-the-art, 30,000-square-foot manufacturing facility in Sanford, Florida, just north of the Greater Orlando area. Our systems are assembled and flow-tested in our on-site test lab, which features a UL508A industrial custom control panel facility and a large production shop. Quantum Flo was founded by a determined team of professionals committed to redefining the packaged pump systems market. From perfecting classic designs to developing new products, Quantum Flo has applied creativity and out-of-the-box thinking to enhance the quality and integrity of the systems we produce today. We offer exceptional benefits: Health, Dental, and Vision Insurance; Life and Critical Illness Insurance; an Employee Assistance Program; a Health Savings Account; a 401(k) with a match; Tuition Reimbursement; 19 days of PTO; 10 holidays; and 6 sick days. We are seeking a talented, results-driven Aftermarket & Warranty Coordinator responsible for overseeing all aftermarket and warranty-related tasks. This person will oversee service ticket management, troubleshooting, and parts fulfillment across the service departments. This includes an intimate knowledge of start-up and commissioning procedures, control panel troubleshooting, field wiring, and mechanical assembly, as well as concepts from the suction flange to the discharge flange, and administrative duties related to Aftermarket activities.

Requirements

Read and speak the English language proficiently enough to communicate with co-workers; to understand and provide directions; to respond to management inquiries, and to make entries on reports and records. Spanish speaking is a plus.
General understanding of industrial networks and their integration, such as; ModBus, ModBus TCP, DeviceNet, Ethernet, Profibus, SiemensN2 and others. (training available)
Proven track record of application, layout, and installation of PLC-based pump controls or the ability to learn and develop in this capacity.
High proficiency in QuantumFlo proprietary control logic and experience working in a rapidly changing field and office environment.
Proven industrial systems automation assembler and/or tester.
Self-starter with good interpersonal communication skills, particularly on the telephone
Team player, adaptable, flexible.
Punctual, regular, and consistent attendance.

Responsibilities

Work with QuantumFlo Representatives and field technicians in the application and field troubleshooting of controls
Perform administrative tasks associated with Aftermarket, Warranty, Troubleshooting, and Part Sales activities.
Provide technical support and guidance to field representatives and work effectively within a team environment to achieve common goals.
Manage and monitor the CalQflo Service Portal, and communicate with QF reps regarding issue resolution and ticket closure. All possible communications will be routed through the CalQflo Service Portal ticket message system.
Facilitate parts ordering for QuantumFlo aftermarket customers. Work with vendors to obtain part pricing and availability, create part quotes, and process customer purchase orders as received. Also coordinate shipping of parts to customer locations.
Lead and coordinate Service School activities.
Prioritize parts sales and track against the target weekly.
Ensure safety protocols are followed in all aspects of daily work.
Work assigned schedule and multitask as necessary in a maturing corporate environment.
Other related duties as assigned by your direct manager.
Other basic skills required include exceptional interpersonal skills, teaching and training, time management, basic computer skills, self-motivation, a self-starter mindset, and the ability to adapt to changing project needs.