Warranty Resolution Specialist
About The Position
Join us to create change and have an impact in homes around the world. At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together. Where you’ll be: This position will be based in the Charlotte, NC HQ; hybrid work policy model. All About the Role: We are looking for a Warranty Resolution Specialist to join our team. In this role, you will serve as the primary contact for sales and service teams to resolve warranty-related issues. You’ll balance customer satisfaction with company policies by providing timely, accurate resolutions, documenting outcomes, and identifying trends for long-term improvement. This role is ideal for someone with experience in customer service or claims who thrives on problem-solving and cross-functional collaboration.
Requirements
- High school diploma or GED
- 2+ years of experience in customer service, warranty, or claims resolution.
- Proficiency with Microsoft Office; experience with ticketing or case management software preferred.
- Familiarity with warranty resolution processes and policies.
Responsibilities
- Act as the main point of contact for sales and service teams to resolve warranty concerns
- Collaborate with internal teams to investigate and resolve warranty claims promptly
- Provide claim resolutions that align with company policies while maintaining customer satisfaction
- Identify recurring warranty trends and recommend process improvements
- Maintain accurate documentation of warranty cases and resolutions
- Escalate and communicate high-priority issues to leadership for timely action
- Manage multiple priorities effectively in a fast-paced environment
Benefits
- Discounts on our award-winning Electrolux products and services
- Family-friendly benefits
- Insurance policy plan
- Extensive learning opportunities and flexible career path
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
