Warranty Project Manager_2

ABB•Houston, FL

2d•Hybrid

About The Position

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Project Operations Manager In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact. The work model for the role is: hybrid (#Li-Hybrid) in the Houston, TX or Lake Mary, FL office with estimated 25% travel. In this role, the Warranty Project Manager will be responsible for managing and coordinating all aspects of the warranty process for the projects within Electrification Solutions business. The Warranty Project Manager will be the main customer interface for all warranty claims, owning the process once initial claim is submitted to final resolution, including coordinating with internal and external vendors, as well as services where applicable by terms. This position will utilize your experience/expertise to solve problems and become a customer advocate to ensure minimal impact to customer operations. Your role and responsibilities Warranty Management & Customer Advocacy : Serve as primary customer contact for warranty issues, ensuring timely, accurate resolution and acting as a strong advocate for customer needs. Claims Assessment & Coordination : Review and validate warranty claims per contractual terms, prioritize multiple cases, and coordinate with vendors, field technicians, and internal teams to minimize customer downtime. Process Execution & Documentation : Manage purchase orders, maintain detailed project records, and ensure compliance with HSE standards while driving efficient warranty execution and continuous process improvements. Analysis & Reporting : Collaborate with Quality teams to analyze warranty trends, performance, and costs, providing insights to enhance organizational effectiveness and customer satisfaction. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Requirements

Bachelor degree (electrical/energy/mechanical engineering degree preferred) with minimum 3 years of experience (project management, engineering or manufacturing experience preferred)
Problem solving skills, including creative issue resolution and excellent oral and written communication skills, including proficiency in English
Strong analytical skills to interpret warranty claims vs coverage
Organizational skills with high attention to detail and sense of urgency in dealing with tasks, as well as customer service skills
Candidates must already have work authorization that would permit them to work for ABB in the US.

Responsibilities

Serve as primary customer contact for warranty issues, ensuring timely, accurate resolution and acting as a strong advocate for customer needs.
Review and validate warranty claims per contractual terms, prioritize multiple cases, and coordinate with vendors, field technicians, and internal teams to minimize customer downtime.
Manage purchase orders, maintain detailed project records, and ensure compliance with HSE standards while driving efficient warranty execution and continuous process improvements.
Collaborate with Quality teams to analyze warranty trends, performance, and costs, providing insights to enhance organizational effectiveness and customer satisfaction.

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Salaried exempt positions are provided vacation under a permissive time away policy.