Warranty Programs Administrator

Pilatus Aircraft USA Ltd • Broomfield, CO

4h • $57,463 - $77,895 • Onsite

About The Position

Pilatus is hiring a Warranty Programs Administrator to join our team in Broomfield, CO. In this role, you will be responsible for all activities associated with the management of Pilatus warranty claims and CrystalCare claims from the Authorized Service Center network and Direct Customers in the Americas. A successful person in this position will serve as a liaison between Pilatus, Customers, and Service Centers. Take your career to the next level with Pilatus Aircraft USA Ltd!

Requirements

• BS/BA Degree or equivalent combination of education and experience in aviation
• Minimum 2 years of customer service experience, preferably in aviation
• Professional manner, excellent oral/written communication, and customer service skills essential
• High level of attention to detail and organization
• Strong computer skills with proficiency in MS Office Professional software

Nice To Haves

• Previous experience administering warranty programs preferred
• working knowledge of Quantum, Power BI, and Crystal Reports a plus

Responsibilities

• Activates warranty coverage for new aircraft (Pilatus and all vendors)
• Processes Warranty claims in a timely manner following the policies and procedures of Pilatus Aircraft
• Works directly with Service Centers and customers to resolve discrepancies in warranty reporting to ensure completeness and accuracy
• Reconciles outstanding claims with Rotables, Technical Support, Service Centers, and Customers
• Acts as a liaison with Service Center personnel and other Pilatus departments to administer warranty and other technical requests
• Coordinates one-off repair work for aftermarket/Post Delivery warranty claims
• Assists in training Service Center Warranty Administrators in claim processing and Pilatus Policies and Procedures
• Tracks rotable components removed under warranty to ensure core is returned
• Works with other departments on special projects requiring warranty data
• Keeps abreast of compliance requirements of all Service Bulletins and Airworthiness Directives
• Assists with review and reconciliation of CrystalCare contracts and invoices
• Assists other Customer Relations work groups on tasks as needed
• Develops, maintains, and enforces procedures related to warranty
• Identifies Key Performance Indicators (KPIs) for measurement of various Warranty metrics

Benefits

• 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
• 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9,600 annually
• Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually
• 401(k) retirement plan matching up to 6%
• Life and long-term disability insurance premiums paid in full
• Tuition assistance available annually after the first year
• The salary range for this position is $57,463 - 77,895 per year depending on experience. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees