Warranty Program Manager

KION•Grand Rapids, MI

1d•$82,875 - $121,550•Hybrid

About The Position

Dematic is seeking a Warranty Program Manager to lead and continuously improve our end‑to‑end warranty programs, including standard project, extended, parts, and manufacturing warranties. This role blends strategic ownership with hands‑on execution, ensuring a consistent, customer‑focused warranty experience while driving efficiency, cost optimization, and process improvements through data and cross‑functional collaboration. This position manages processes, not people, and is ideal for a motivated professional who thrives in a collaborative, influence‑driven environment. We offer hybrid work flexibility when not on a customer site. Join Dematic and help deliver seamless warranty solutions that support our customers and our business. We offer: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/ Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The base pay range for this role is estimated to be $82,875 to $121,550 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Requirements

Bachelor’s degree in Business, Engineering, Quality Management, or a related field.
5+ years of experience in warranty management, customer service, or quality.
Business insight paired with strong analytical skills.
Excellent communication and conflict resolution skills.
Ability to influence organizations and lead enterprise-wide initiatives.
Ability to travel up to 20%
Ability to thrive in a fast-paced, dynamic environment with multiple priorities.

Nice To Haves

Proven engineering experience is preferred.
Lean Six Sigma or Quality certification is helpful.
Experience with direct customer contact is helpful.
Working experience with SAP is preferred.
Experience managing customer blocking issues, internal partner concerns, and delivering high-impact resolutions.
Experience with warranty systems, claims processing, and continuous improvement methodologies is preferred.

Responsibilities

Own the end-to-end warranty process (including concessions), from warranty terms to warranty scope, claim intake to resolution, and post-analysis.
Partner with business leaders to ensure accountability across their respective teams in resolving customer issues originating from their areas, ensuring timely and effective corrective actions.
Collaborate with Project Engineering, Installation, Manufacturing, R&D, and other departments to drive system improvements and reduce recurring issues.
Develop and implement strategies to reduce warranty costs while improving customer experience.
Establish clear communication channels with customers to ensure transparency and responsiveness throughout the warranty process.
Act as the primary point of contact for warranty-related blocking issues and inquiries.
Analyze warranty data to identify trends, forecast risks, and support data-driven decision-making.
Present regular updates to senior leadership on warranty performance, issue resolution progress, and improvement initiatives.
Champion a culture of ownership and ongoing improvement across the organization.