Warranty Coordinator

Carlisle Construction Materials•Carlisle, PA

7h•Onsite

About The Position

This position is responsible for managing leak report processes on existing Carlisle warranted roofing projects. This includes direct communication with Building Owners, Architects, Roofing Consultants, Owner Representatives, and Approved Carlisle Applicators. Key duties involve issuing purchase orders, coordinating and following up on service requests during the two-year responsibility period, and ensuring timely communication with Warranty Services Project Managers when Field Service Representative site visits are necessary. Additionally, the role requires the performance of various administrative tasks, including invoice entry and record keeping. This job will be expected to perform duties Monday – Friday, 8am – 5pm.

Requirements

Basic Mathematics
Geography
Phone Etiquette
Grammar/Spelling, composition of emails
Company programs & processes
Basic filing procedures
Roofing business terminology and application
Product Knowledge
Minor Repair Procedures
Word Processing /Typing
Customer Service
Interpersonal dealings with a variety of people
Problem Solving
Conflict resolution
Stress Tolerance
Empathy / Listening Skills
Organizational Skills
Negotiation Skills
Builds Rapport
Analytical Skills
Empathy
Prioritizing/Self Directed
Oral Comprehension
Oral Expression
Written Comprehension
Speech Clarity
Speech Recognition
Problem Sensitivity
Timeliness of response
Multitasking
High school diploma or equivalency

Nice To Haves

Three – five years of administrative experience.
Two years of experience in the Roofing industry.
Bachelor's degree

Responsibilities

Process incoming leak requests from Building Owners, Architects and Applicators. Verify current owner address information and contact person at project. Initiate warranty claim by data entry into CWS Claims system. If non-warranted or expired, advise caller.
Answer telephones including toll free ACD lines & monitor shared inboxes for warranty claims.
Identify cues to escalate issues and distribute calls within the department and in the company.
For Strategic Accounts, compile Owner Work Order Instructions (when applicable), and link these with Carlisle’s Purchase Order. Assign the repair in the owner’s work order system, and conduct follow up calls.
Assist in opening the mail and distributing appropriately.
Review incoming invoices for completeness and enter approved, coded invoices for payment.
Train new employees in the roofing system.
Basic reporting and follow up calls related to roofer performance/turnaround and repeat leaks.
Order Materials for large repairs.
Invoice Review (p-Coding) for standard claims
Perform Account Management duties for Strategic Account Customers
Determine Warranty Coverage for standard claims and communicate/interpret for owners/roofers
Communicate Warranty Position for some standard claims or some additional larger claims.
Other duties as assigned