Warranty Coordinator

Husqvarna Group•Charlotte, NC

34d

About The Position

Provides a primary key role in processing warranty claims. Adheres to company warranty policies and procedures to keep overall warranty expenses within specified company metric. Manages daily warranty approvals, denials, customer claim inquiries, warranty parts return, and warranty data reports. What You Need to Know: • Process all customer warranty claims, provide daily performance reports. • Draft Policies and Procedures and update Flat Rate Manual • Makes decisions on approving and denying warranties submitted that do not meet company guidelines. • Answer and respond to dealers, distributor, and retailers based inquiries relating to proper application of warranty through Husqvarna and / or responsible component suppliers • Document all dealer communications in the Husqvarna CRM software • Sets up various types of warranty reports using the Reporting Tool for Production, Engineering and Product Management. (All Brand’s) • Assist with Warranty Administration Training and develop / or revise written work instructions for warranty systems. • Develop and implement process improvements in Warranty Processing and Warranty Administration to improve efficiency and overall customer experience. What We Are Looking For: • High School diploma or equivalency • Combination of a minimum of 3 years education and warranty experience • 1 or more years of Call Center Experience • Ability to interpret technical manuals and illustrated parts list • Possess strong mechanical troubleshooting abilities in engines, cutting systems, and power transmission systems • Strong problem-solving, troubleshooting skills with 2 Stroke and 4 Stroke engines • Ability to write reports, business correspondence, and procedure manuals. • Ability to understand practical mechanical problems and deal with a variety of variables in conversational situations. • Must be proficient Level II or Level III Microsoft Excel and Word program • Strong computer skills in AS400 functions, Microsoft Office, and the ability to master internal computer programs, including but not limited to “Data Warehouse”. Last date to apply: We are continuously accepting applications Discover roles that inspire growth, challenge boundaries, and allow you to be part of something bigger. Here, you’ll find a team that values bold ideas, sustainable solutions, and collaborative growth. Whether you’re just starting your career or looking for the next big step, we offer a place where passion and purpose come together. Explore our openings and take the first step in your Husqvarna journey. Shaping great experiences is what we do. With our passion for innovation, we create new solutions to enhance urban and green spaces used and loved by many. Transforming the way the world care for outdoor environments. For more than three centuries we have kept innovating and re-inventing our business. Today, our innovation drives us forward toward a sustainable future, turning opportunities into value for our customers. Our goal is market leadership, grounded in a vision to shape our industry and make a meaningful impact. Read more about our vision and mission here We are an equal opportunity employer and celebrate diversity. We are committed to create an inclusive environment for all employees and candidates. Together as a team, we can bring the best ideas to life. Diversity and inclusion is about each and every one of us. We are curious, bold, and built by our differences. At Husqvarna Group, we choose to build on various perspectives to create a company that is stronger – and where we have fun together. Learn more about our diversity and inclusion journey here We believe that business is ultimately about people, as a team, we win and grow together. Our culture is the fuel that drives us to achieve our goals, built on three culture themes: Bold: We push boundaries, take risks, and act decisively, stepping outside our comfort zones to explore new opportunities. Dedicated: We’re driven by our passion to shape great experiences - and we’ve got the dedication to follow through. Care: We put people first – our customers, our team and future generations. Care is what connects us, spurs our growth and our ability to win together Together, these values empower us to lead, adapt, and grow as a team. Learn more about our culture here

Requirements

High School diploma or equivalency
Combination of a minimum of 3 years education and warranty experience
1 or more years of Call Center Experience
Ability to interpret technical manuals and illustrated parts list
Possess strong mechanical troubleshooting abilities in engines, cutting systems, and power transmission systems
Strong problem-solving, troubleshooting skills with 2 Stroke and 4 Stroke engines
Ability to write reports, business correspondence, and procedure manuals.
Ability to understand practical mechanical problems and deal with a variety of variables in conversational situations.
Must be proficient Level II or Level III Microsoft Excel and Word program
Strong computer skills in AS400 functions, Microsoft Office, and the ability to master internal computer programs, including but not limited to “Data Warehouse”.

Responsibilities

Process all customer warranty claims, provide daily performance reports.
Draft Policies and Procedures and update Flat Rate Manual
Makes decisions on approving and denying warranties submitted that do not meet company guidelines.
Answer and respond to dealers, distributor, and retailers based inquiries relating to proper application of warranty through Husqvarna and / or responsible component suppliers
Document all dealer communications in the Husqvarna CRM software
Sets up various types of warranty reports using the Reporting Tool for Production, Engineering and Product Management. (All Brand’s)
Assist with Warranty Administration Training and develop / or revise written work instructions for warranty systems.
Develop and implement process improvements in Warranty Processing and Warranty Administration to improve efficiency and overall customer experience.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume