Warranty Coordinator II

Panasonic • Irvine, CA

35d • $24 - $41

About The Position

Primary contact to customers for resolving, processing and communications related to third party warranty claims. Liaison to Oracle developers for configuration of Oracle service module to correspond to the Panasonic repair life cycle. Serve as single point of contact for training, troubleshooting and resolving Oracle and Inventory module issues for Global Repair.

Requirements

• Associates degree (business or technical field preferred).
• 2-4 years of experience in warranty administration.
• Experience with Oracle or other inventory control systems highly desirable.
• Demonstrated strength in Oracle configuration and administration.
• Demonstrated capability to communicate effectively with suppliers, customers and a diverse range of organizations.
• Knowledgeable about databases and data management processes.
• Advanced knowledge of MS Office suite of applications i.e. Excel, Access, PowerPoint and Word and have the skill set to create and deliver Power Point presentations to Repair and Panasonic upper management.
• Excellent interpersonal skills and ability to interact with staff at all levels.
• Knowledgeable of aircraft maintenance/repair industry and IFE equipment preferred.
• Ability to independently perform in a schedule-driven environment.
• Uses professional concepts; applies company policies and procedures to resolve a variety of issues.
• Requires judgment in resolving issues or in making recommendations.
• Normally receives little instruction on daily work, but general instructions on newly introduced assignments.
• Ability to travel 10-20% of the time to interface with Panasonic worldwide organization (domestic and international).

Nice To Haves

• Knowledgeable of aircraft maintenance/repair industry and IFE equipment preferred.
• Experience with Oracle or other inventory control systems highly desirable.

Responsibilities

• Communicate with airline customers on all matters pertaining to warranty.
• Manage Oracle tables related to repair service life cycle, warranty terms, and fleet data.
• Process third party warranty claims.
• Analyze warranty cost data and develop cost reduction programs.
• Provide single point of contact for all global repair shops on Oracle service module or inventory module issues.

Benefits

• Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company-paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked.
• Health Insurance: Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options & Vision insurance through EyeMed or VSP.
• 401K with 50% match on up to 8% contribution, full vested from day 1
• Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employees, spouse, and child, AD&D Insurance, Long-term and Short-term Disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees