Warranty Clerk (19511)

La Mesa Rv•Sanford, FL

7h•$17 - $18

About The Position

La Mesa RV A family owned and operated company, La Mesa RV was founded in 1972. Our original location was in La Mesa, California. We have recently relocated to Phoenix, AZ. Our business philosophy is: Customers and Employees are the most important people in the world. Putting this belief into practice has enabled James K, our founder to guide LMRV on a path of growth and prosperity. LMRV has grown over the years to become one of the largest multi-location RV dealerships in the world and is recognized as a leader in the industry. Apply to LMRV!! We offer a lot of room to grow internally! LMRV is currently hiring for a Warranty Clerk for our growing team. The ideal candidate has excellent customer skills and is organized and reliable. SUMMARY: Prepares, records, and submits warranty claims to the factory and/or distributor and reconciles them accordingly. PAY: $17-$18/hr, $250 potential bonus - dependent on prior work experience SCHEDULE: 8am-5pm M-F

Requirements

Pre-employment screenings including background and drug test
Intermediate computer skills, including Microsoft Office (Word, Excel, PowerPoint)
Excellent communication skills written and verbal

Responsibilities

Process all warranty paperwork including claims to ensure proper documentation on a timely basis for each franchise or distributor.
Manage submitted claims for collection.
Ensure all required fields are entered in the Warranty log and comments are maintained as the claim progresses to collection.
Coordinate with the Warranty Assistant and Service Advisors to endure all information required for claim submission is acquired, including pictures, pre-authorizations, invoices or defective part returns.
Report Warranty Claim problems directly to the Warranty Administrator, keeping them informed and updated on the status of problem claims or claim issues.
Communicate with management and service employees to ensure your store understands the process for submitting a Warranty Claim and steps to complete them.
Verify criteria required by Manufacturer or Vendor.
Reconcile all warranty receivables and follow up on payment of outstanding claims.
Resubmit all rejected claims promptly or receive authorization to write them off from the Warranty Manager or Service Manager.
Follow up on payment of outstanding claims or respond to manufacturer claim feedback requests.
Arrange for parts to be shipped to Manufacturer, held for inspection or to be scrapped.
File and maintain all service records as required by the warrantor.
Keep informed of all factory recalls and service bulletins.
Do not allow warranty claims to age and become uncollectable.