Warranty Assistant (19294)

La Mesa Rv•Sanford, FL

About The Position

La Mesa RV A family owned and operated company, La Mesa RV was founded in 1972. Our original location was in La Mesa, California. We have recently relocated to Phoenix, AZ. Our business philosophy is: Customers and Employees are the most important people in the world. Putting this belief into practice has enabled James K, our founder to guide LMRV on a path of growth and prosperity. LMRV has grown over the years to become one of the largest multi-location RV dealerships in the world and is recognized as a leader in the industry. Apply to LMRV!! We offer a lot of room to grow internally! LMRV is currently hiring for a Warranty Assistant for our growing team. The ideal candidate has excellent computer skills, is organized and reliable. SUMMARY: Prepares, records, and submits Warranty Pre-Authorizations to the factory and/or distributor and reconciles them accordingly. Gathers information, documentation and pictures as needed for a successful claim submission by Warranty Administrators and Clerks. SCHEDULE: Monday - Friday

Requirements

Pre-employment screenings including background and drug test
Strong ability to multi-task and be flexible
Strong interpersonal and communication skills
Intermediate computer skills (including Word, Excel and PowerPoint) and good typing abilities

Responsibilities

Process and prepare all warranty paperwork to ensure proper claim submission in a timely manner for each Manufacturer or Distributor.
Coordinate Repair Order flow with Service Advisors, Ensure the Advisor has Provided Complaint/Cause/ Correction, Pictures, Invoices, Return of Warranty parts on Repair orders and Confirm units are Within Manufacturers Warranty period.
Assist Warranty Administrators and Clerks in the collection of information required for claim processing and acquiring Pre-authorization as required to facilitate the claim submission.
Report Warranty Pre-Authorization problems directly to the Warranty Administrator or Service Manager, keeping them informed and updated on the status of problem claims.
Ensure your store understands the process for submitting a Warranty Pre-Authorization and steps to complete them.
Stay up to date on Manufacturer Warranty requirements and recalls.
Attend Service Meetings as required by the Service Manager.
Verify criteria required by factory or distributor.
Resubmit all rejected claims promptly or receive authorization to write them off from the Service Manager.
Arrange for parts to be shipped to the factory or distributor, held for inspection, or to be scrapped.
File and maintain all service records as required by the warrantor.
Keep informed of all factory recalls and bulletins.
Assist with body shop warranty claims as needed.