Warranty and Technical Support Coordinator

Scania • San Antonio, TX

1d

About The Position

Scania USA is looking for a Warranty & Technical Support Coordinator to manage and strengthen the warranty process across our North American service network. This role is essential in ensuring consistent warranty governance, high-quality claim evaluation, and strong collaboration between distributors, dealers, and factory.
We are looking for a structured and detail-oriented professional who can take ownership of the warranty process, ensure policy compliance, and make sound, consistent decisions when reviewing claims. In addition, this role provides second-level technical support to the network, supporting issue resolution and acting as a key liaison in escalated cases.
The focus of this position is to secure process discipline, protect warranty integrity, and support continuous improvement in technical quality and customer satisfaction.

Requirements

• Experience in warranty administration, technical support, workshop operations, or a similar environment.
• Practical understanding of diesel engines and vehicle mechanical systems.
• Strong analytical skills with high attention to detail.
• Ability to review technical reports critically and identify gaps or inconsistencies.
• Structured, accountable, and confident making independent decisions.
• Strong communication skills when interacting with dealers, distributors, and factory teams.
• Comfortable working with systems, KPIs, and process governance.
• High school diploma required; technical certification or post-secondary education in diesel technology, automotive, or related field preferred.
• Proven experience in warranty administration, technical support, workshop operations, or similar After Sales environment.
• Practical technical knowledge of diesel engines and heavy-duty vehicle systems.
• Ability to interpret technical documentation, repair reports, and diagnostic information.
• Fluency in English.

Nice To Haves

• Experience working with dealer or distributor networks is a plus.

Responsibilities

• Manage and oversee the end-to-end warranty process within the market.
• Review, analyze, and approve or reject warranty claims in line with Scania’s global policies and standards.
• Ensure technical consistency and accuracy in claim evaluations.
• Monitor warranty KPIs and initiate improvement actions when needed.
• Conduct warranty audits and ensure compliance across the distributor and dealer network.
• Deliver warranty process training to dealers and distributors.
• Serve as a second-level technical support resource for distributors and their dealer networks.
• Provide structured guidance on complex or unclear cases before escalation to factory.
• Support troubleshooting efforts by reviewing technical documentation, repair reports, and root cause analysis.
• Act as liaison between distributor and factory in escalated cases, ensuring clear communication and follow-up.
• Track recurring technical issues and contribute to corrective and preventive action plans.

Benefits

• At Scania, you’ll be part of a global brand with strong values — Customer First, Respect, Team Spirit, Responsibility, and Elimination of Waste.
• In our lean organization, you’ll have real ownership, direct collaboration with leadership, and the opportunity to influence processes and standards across the network. If you value accountability, practical problem-solving, and being part of a team where your work truly matters, you’ll feel at home here.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED