Warranty and Technical Support Supervisor
About The Position
The Warranty and Technical Support Supervisor will lead the service technical support and warranty functions for the United States and Canada; ensures rapid, high-quality responses to customer inquiries and product issues; and serves as the primary North American interface with WEG Energy (WEN) factories worldwide. The position coordinates warranty decisions for machines produced in Brazil, India, and other global factories; solicits engineering support from those factories when needed; governs the warranty validation process; and ensures proper cost recovery for warranty work completed in North America. Success depends on a deep understanding of global factory processes; strong relationships with key factory stakeholders; and disciplined communication that creates clarity across time zones and cultures.
Requirements
- Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering; or equivalent technical experience.
- Five to eight years of experience in technical support, service engineering, or warranty management.
- Demonstrated experience leading teams or complex technical projects in a customer-facing environment.
- Strong understanding of rotating machinery; root-cause analysis methods; field service practices; and industrial troubleshooting.
- Proficiency with SAP warranty and reporting modules; Microsoft Office; structured documentation practices.
- Excellent communication and negotiation skills; able to convey technical information clearly to customers and factory stakeholders.
- Strong organizational abilities; capable of coordinating multiple parallel tasks in a fast-paced environment.
- High attention to detail; strong analytical thinking; consistent documentation accuracy.
- Ability to recommend improvements to job methods and departmental procedures.
- Domestic and limited international travel, up to fifteen percent.
- Ability to work in office and manufacturing environments; lift up to twenty-five pounds.
Nice To Haves
- Familiarity with reliability engineering, factory processes, and field failure investigation.
Responsibilities
- Leadership and Team Development
- Technical Support and Warranty Case Management
- Global Factory Interface and Coordination
- Process, Quality, and Continuous Improvement
- Customer Experience and Compliance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
