Warranty and Service Representative

Pleasurecraft Engine Group•Little Mountain, SC

1d•$50,000•Onsite

About The Position

Pleasurecraft Engine Group proudly manufactures marine engines in Little Mountain, SC. With the overall mission of “Building Engines to the Glory of God”, Pleasurecraft strives to be recognized as the employer of choice by building an environment focused on making life better for our employees, our industry, and our community. The Technical Warranty Representative evaluates practicality of repair as opposed to replacement of faulty component. Prepare forms to indicate repair-cost estimates and recommendations. Reviews repair-cost estimates with Warranty and Technical Services team to secure agreement on course of action. In the role, the Representative will have a high level of technical knowledge regarding various versions of End Users and PEG’s Product. Will have knowledge of related reference material to support customer requests, Warranty Team and Warranty Technicians. DEPARTMENT JOB FUNCTIONS: 50% On-site Engine Technical Support Provide on-site technical support at the Pleasurecraft manufacturing facility Provide hands-on time-critical troubleshooting and support for Pleasurecraft Marine Engines Respond to dealer questions Provide warranty support at remote sites Support engine testing & support Assist with engine testing on location Write technical documentation (work steps) to support the installation technicians Maintain approved current Job Instructions for the Technical Warranty Representative position 50% Dealership Service Support Promote Pleasurecraft Engine Group’s products during all conversations with shareholders Write service bulletins (gather engineering & operation support as required) Service school training & curriculum development support Answer service request calls & e-mail, and enter documentation in PEG’s systems as required Provide OEM installation training and certification customers Perform other duties as required Travel as required

Requirements

High School diploma or equivalent and 2 years of technical/mechanical training
High level of professional communication skills with the ability to build positive internal and external relations in communications.
High level of reliability, and self-motivation
Positive attitude with excellent phone skills
Professional, respectful interpersonal communication, email, social media, etc.
Ability to learn and be productive on new software and computer systems within two weeks.
General knowledge of the Company’s technical products, materials and processes.
Ability to support the Company’s goals and mission.
Ability to build effective partnerships within the internal and external business community.
Must use excellent, ethical business practices and good judgment in dealings.
Ability to remain focused on a task for extended periods.
3-5 years of experience in the boating or closely related industry with an understanding of common terms.
3-5 years of experience in engine technical support with an understanding of common terms.
Ability to multitask to complete assignments accurately and on schedule.
Above average job stability.

Nice To Haves

Associate degree in business or technical area of study
Experience in the inboard boating industry
Experience of 2 – 5 years in a warranty role
Ability to work under pressure

Responsibilities

Evaluate practicality of repair as opposed to replacement of faulty component
Prepare forms to indicate repair-cost estimates and recommendations
Review repair-cost estimates with Warranty and Technical Services team to secure agreement on course of action
Provide on-site technical support at the Pleasurecraft manufacturing facility
Provide hands-on time-critical troubleshooting and support for Pleasurecraft Marine Engines
Respond to dealer questions
Provide warranty support at remote sites
Assist with engine testing on location
Write technical documentation (work steps) to support the installation technicians
Maintain approved current Job Instructions for the Technical Warranty Representative position
Promote Pleasurecraft Engine Group’s products during all conversations with shareholders
Write service bulletins (gather engineering & operation support as required)
Service school training & curriculum development support
Answer service request calls & e-mail, and enter documentation in PEG’s systems as required
Provide OEM installation training and certification customers
Perform other duties as required
Travel as required