Service Warranty Clerk / BDC Representative

Diehl Subaru of MassillonMassillon, OH
9d

About The Position

Diehl Subaru of Massillon is looking for a motivated, detail-oriented Service Warranty Clerk / BDC Representative to join our growing team. This dual-role position is ideal for someone who enjoys organization, customer interaction, and working in a fast-paced dealership environment. Work week will be Tuesday - Saturday.

Requirements

  • Prior automotive dealership experience preferred (service or warranty experience a plus)
  • Strong attention to detail and organizational skills
  • Comfortable on the phone with a professional, friendly demeanor
  • Ability to multitask and work well in a team environment
  • Basic computer skills; dealership software experience is a plus

Nice To Haves

  • Prior automotive dealership experience preferred (service or warranty experience a plus)
  • Basic computer skills; dealership software experience is a plus

Responsibilities

  • Processing and submitting service warranty claims accurately and on time
  • Following up on warranty payments and resolving discrepancies
  • Assisting the Service and Parts departments with documentation and reporting
  • Handling inbound and outbound customer calls for service scheduling
  • Confirming appointments and providing excellent customer communication
  • Supporting BDC and service operations as needed

Benefits

  • Competitive pay based on experience
  • Health, dental, and vision benefits
  • 401(k) with employer match
  • Paid time off
  • A supportive team environment and opportunities for growth
  • The stability and reputation of the Diehl Automotive family
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