Service BDC Representative

Hol-Dav Inc•Raleigh, NC

12h•Onsite

About The Position

Johnson Automotive is now accepting applications for Full-Time Service BDC Representatives. To help keep up with the increasing consumer demands in a fast-paced environment, we are seeking friendly individuals with a strong desire to provide outstanding customer service to our guests! The Service BDC is housed within the corporate offices at Johnson Lexus of Raleigh, on Capital Blvd. Johnson Automotive, which is one of the fastest growing automotive companies in the Triangle. Johnson Automotive has earned a reputation for outstanding customer service and first-class operations by hiring top performers who are eager to elevate our guests' experiences.

Requirements

Minimum of 1 year of Automotive Service BDC experience required
Must be proficient with Microsoft Office, Xtime and CDK
Professional appearance and strong written and verbal communication skills
Have the ability to work both independently and as part of a team
Must be able to multi-task
All offers contingent upon satisfactory completion of E-Verify, Background, Drug, and Motor Vehicle Report testing and reports.

Responsibilities

Answer inbound service calls and email leads
Responsible for tracking, responding to, and managing Internet service leads
Schedules service appointments and liaise with Service Advisors as needed
Maintain and update notes and information in the customer database
Keep abreast of new features and available accessories, communicating their benefits to guests
Direct guests to product information resources
Maintain high customer satisfaction scores
Develop career skills through regular training and instruction
Learn, understand and abide by Federal, State and Local laws
Some light clerical/scanning work
Other duties as assigned by management.