BDC Service Representative

MAG • Dublin, OH

6d

About The Position

MAG is renowned as the largest group of European brands, encompassing 14 brands on a 65-acre campus in Dublin, Ohio. Our lineup includes Audi, Bentley, BMW, Ferrari, Jaguar, Lamborghini, Land Rover, Lotus, Maserati, Mini, Porsche, Rolls-Royce, VW, and Volvo. MAG is committed to building lifelong relationships with customers and employees by providing high-quality products, services, and solutions. We are currently hiring for a position in our BDC Call Center Service group. This full-time, entry-level role is ideal for individuals passionate about customer service and interested in the automotive industry.

Requirements

• Strong verbal, written, and phone communication skills
• Ability to work effectively in a team environment
• Comfortable with computers, CRM software, and digital communication tools
• Customer-first attitude with strong interpersonal skills
• Previous customer service experience required
• High school diploma or equivalent required; college preferred

Nice To Haves

• Knowledge of dealership products and services highly preferred
• Familiarity with automotive service operations highly preferred

Responsibilities

• Making over 100 outbound calls daily to schedule service appointments.
• Handling inbound service inquiries promptly and courteously.
• Following up with customers to ensure satisfaction and retention.
• Collaborating with the service team to maintain positive relationships.
• Maintaining accurate customer data and ensuring timely responses.
• Meeting and exceeding daily appointment goals

Benefits

• Hourly base pay with performance-based bonuses and commissions
• Premium healthcare benefits (medical, dental, vision)
• 401(k) with company match
• Employee vehicle leasing and service discounts
• Career mobility across 14 European brands
• Ongoing professional development
• Opportunity to work with elite automotive brands and a premium clientele

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees