Warranty and Claims Representative

Raynor•Dixon, IL

18h•$19 - $25

About The Position

Specific Duties and Responsibilities: Receive claims from customers via email or phone calls. Must be able to proficiently work inside Customer portals to read Customer claims and bring necessary information Administers warranty claims with the factories, collecting information from customers, coordinating returns from customers Provide updates regarding Customer claims when requested and bring inputs to factory to support identification of true root cause so effective corrective action/s can be implemented for long term improvements Follows up on claims through disposition & communicating with customers Be one of the contacts to maintain email communications related to Customer Warranty that are managed through the service post email account for claims. Coordinate and track the return of warranties for assigned claims to the plant and support in the initial basic product evaluation to define next steps to continue with CPAR process. Manage the final disposition of material for assigned claims returned once the specific CPAR/ problem solving activities are completed, to assure that inventory adjustment and scrap are properly managed according to documented procedures Communicate recurring or complex issues to coordinator to assure consistency of approach in resolving claims Ability to consistently meet customer warranty claims expectations Enter orders as needed for replacement material and other customer orders as assigned Requirements/Qualifications: Must be self-motivated and able to work with minimal supervision. Must be able to interact effectively and cooperatively with employees at all levels. Exceptional communication skills, both verbal and written, problem solving and analytical skills. Core Values Deliver Service Be Positive Embrace Family Be a Team Player Show Integrity Have Grit Job Type: Full-time / Hourly Pay: $19.00-25.00 The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Requirements

Must be self-motivated and able to work with minimal supervision.
Must be able to interact effectively and cooperatively with employees at all levels.
Exceptional communication skills, both verbal and written, problem solving and analytical skills.

Responsibilities

Receive claims from customers via email or phone calls
Work inside Customer portals to read Customer claims and bring necessary information
Administers warranty claims with the factories, collecting information from customers, coordinating returns from customers
Provide updates regarding Customer claims when requested and bring inputs to factory to support identification of true root cause so effective corrective action/s can be implemented for long term improvements
Follows up on claims through disposition & communicating with customers
Maintain email communications related to Customer Warranty that are managed through the service post email account for claims
Coordinate and track the return of warranties for assigned claims to the plant and support in the initial basic product evaluation to define next steps to continue with CPAR process
Manage the final disposition of material for assigned claims returned once the specific CPAR/ problem solving activities are completed, to assure that inventory adjustment and scrap are properly managed according to documented procedures
Communicate recurring or complex issues to coordinator to assure consistency of approach in resolving claims
Meet customer warranty claims expectations
Enter orders as needed for replacement material and other customer orders as assigned