Lead Warranty Process, Tools, and Claims Manager

GE Vernova•Atlanta, GA

12d•Remote

About The Position

The Lead Warranty Process, Tools, and Claims Manager will serve the Global Site Issue Management (GSIM) team and report directly to the NU Global Warranty Leader. This role is responsible for supporting NU Warranty claims processes and tools in addition to evaluating and dispositioning NU Warranty claims.

Requirements

Bachelor’s Degree in Engineering from an accredited university or college or High School Diploma/GED plus 6 years’ experience in warranty claims processing (contract terms and conditions, warranty policy).

Nice To Haves

Servant leadership mindset
Identify opportunities for improvement and take the lead in initiating projects to address them
Highly collaborative with demonstrated capability for driving change
Ability to identify Customer & business challenges and create ideas that meet both GEV and customer interests
At least 3 years of combined experience with Power Generation/heavy equipment installation, operation, service, or technical support
Strong communication & interpersonal skills
Brings high level of energy to the workplace and inspires others
Demonstrated capability in working within a matrixed global organization
Customer-focused with clear, concise written and oral communications to the appropriate level
Restless dissatisfaction with “the way things are done” …focused on continuous improvement
Data driven but decisive despite ambiguity
Humble, open, collaborative, and continuously learning
Passionate team member
Track record of building trust and credibility with others through results
Confidence to make decisions based on understanding product/process risks
Stretches limits with thinking, challenges the status quo
Basic knowledge of Six Sigma DMAIC, 3 x 5 Why’s or other Root Cause techniques
Basic knowledge of LEAN techniques

Responsibilities

Support definition and execution of Warranty Initiatives across HDNU and Services
Maintain Warranty Training guides, PowerNow modules, eWarranty activation, and links to related systems to ensure User access and understanding.
Train Warranty team members and GEV site representatives (CPM/CSL) on Warranty Training guides utilization, location, and feedback processes
Oversee planning, execution, and completion of claim audits, ensuring thorough and accurate reviews
Execute aligned region/site warranty claim evaluation and disposition in line with Warranty Policy and Standard Work
Interpret Customer NU Contract Warranty terms and conditions to determine claim validity
Review technical case resolution to support claim validity and disposition
Use Lean to drive culture, continuous improvement, and workstream productivity
Generate ideas to maximize Customer value and GEV business growth

Benefits

medical
dental
vision
prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off