Warranty Analyst

Stowers Machinery • Knoxville, TN

5d • Onsite

About The Position

Stowers Machinery is fortunate to have served East Tennessee since 1960. East Tennessee is a great place to live, work and raise a family. Stowers is fortunate to represent Caterpillar, the world's leading manufacturer of equipment; a company always striving to meet the demands of changing markets. Stowers is fortunate to have loyal customers who have joined in a partnership that is mutually beneficial. And, Stowers is fortunate to have dedicated employees who love this business and are willing to work tirelessly to meet or exceed the customer's expectations.

Requirements

• Strong understanding of warranty processes and guidelines.
• Ability to analyze reports and identify machines approaching hardship status.
• Proficiency in reviewing work orders for compliance with warranty timeframes.
• Excellent organizational and documentation skills.
• High school diploma or equivalent required.
• Ability to sit for extended periods while working on a computer.
• Strong attention to detail and mental focus for reviewing claims and reports.
• Occasional lifting of files or documents (up to 20 lbs).

Nice To Haves

• Technical knowledge of Caterpillar and non-Caterpillar machinery.
• Familiarity with warranty management systems and reporting tools.
• Associate degree or technical certification in business, administration, or related field preferred.
• Previous experience in warranty administration or service operations.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite and related software.
• Excellent written and verbal communication skills.

Responsibilities

• Prepare and submit warranty claims, reports, and discounts accurately.
• Enroll all EPP coverage for Caterpillar and non-Caterpillar machines.
• Review and monitor claim statuses, notifying supervisors of grievances or recovery issues.
• Run regular reports to identify machines in hardship status and advise supervisors.
• Inspect work orders to ensure compliance with warranty guidelines and coverage periods.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees