Warranty Aftermarket Administrator

STENA

1d•$60,700 - $76,000

About The Position

In conjunction with other departments, partners or suppliers; lead MRAS efforts to monitor, process and report on warranty claims and costs against MRAS products. Ensure business unit actions are being taken to maximize recovery from appropriate suppliers. Develop and guide warranty recovery processes to ensure highest recovery rate of all warrantable repairs. Track cost reduction Improvements as solutions are designed and implemented. Who WE are and where WE are going At ST Engineering MRAS, our employees have amazing opportunities to work on advanced technologies and systems that support thousands of customers and millions of people worldwide every day. From the first flight across the Pacific Ocean to developing highly complex structures for the most popular aircraft in the world, we have come a long way always with a can-do approach to problem solving while delighting customers with our high say-do ratio. We are looking for people with innovative ideas and the drive to help us grow into the future. A pioneer in the production and assembly of complex aerostructures including aircraft and rocket components, engine nacelle systems, thrust reversers and advanced composite products, we apply the latest digital technologies and automation in composite design and manufacturing that are second to none. At ST Engineering MRAS, we are also rapidly augmenting our maintenance, repair and overhaul (MRO) capabilities leveraging the company’s expanded aircraft nacelle portfolio as well as it’s materials and processing expertise.

Requirements

Bachelor's Degree or HS Diploma with 3-5 years of warranty analysis or related field experience
Strong communication, analytical and interpersonal skills;
Proficient in Microsoft Word and Advanced Excel skills.
Ability to take lead role in projects and attain results with minimal guidance.
Knowledge of business processes.
Ability to facilitate meetings and teleconferences
Ability to establish priorities, work independently, and proceed with objectives.
Ability to handle and resolve multiple event problems and open to changing processes and goals

Nice To Haves

Experience with, SAP or similar system is desired.

Responsibilities

Adjudicate warranty cases based on established criteria and be able to identify customer induced damage versus product defects.
Maintain standard department databases and reporting dashboards to provide appropriate visibility to warranty issues affecting MRAS products and expected costs as solutions are implemented.
Support Warranty Manager on a “Top-10” issues type of tracker for assigned product lines.
Work across the enterprise (programs, finance, engineering sourcing etc.) to monitor and report financial recovery efforts from appropriate suppliers.
Monitor and report on warranty claim monthly metric reports. Maintain historical data.
Collaborate with Program Managers and Buyers to identify warrantable repairs and improve warranty coverage processes and policies as needed to achieve business objectives.
Support status briefs for senior management
Work on special issues, projects/presentations.