Warranty Advisor

M&D Distributors Inc•Coleman, MI

4h•Onsite

About The Position

The Warranty Advisor assist in achieving the company’s strategic objective through increased customer retention. This will be achieved by completing urgent and timely work to minimize our customer’s downtime/repair turnaround time.

Requirements

High School Diploma or Equivalent Basic
Computer Experience
Customer service Experience
Attention to detail and accuracy
Verbal and written communication skills
Problem analysis and problem-solving skills

Responsibilities

Develop and maintain a thorough understanding of warranty terms, common warranty issues, and filing procedures
File warranty claims with the manufacturer accurately and efficiently on the customer’s behalf
Communicate with vendors to ensure timely completion of warranty inspections
Negotiate claim outcomes for the best interest of the customer and the company
Create shipping documents to ensure proper return of warranty parts
Use tracking information to review shipping status of warranty parts
File claims with shipping and freight carriers for lost or damaged packages
Maintain customer records as required by the warrantor and company policy
Negotiate with all parties to resolve disputes
Follow up on payment of outstanding claims by the vendor.
Provide the highest quality service to our customers, express empathy, demonstrate professionalism and competency in all communications
Utilize current systems and processes to make decisions in the best interest of the customer and the company
Fulfill all other responsibilities of warranty administration, as needed
Follow the HHP system and report any problems to management immediately