Warranty Administrator

DexKo Global Inc • Middlebury, IN

9d • Onsite

About The Position

We are searching for an experienced Warranty Administrator at our Plant 4 HQ-Elkhart-IN facility.

Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for a Warranty Administrator at our manufacturing facility located in Elkhart, IN.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

For more information about our company, access Dexter's web site at www.dextergroup.com.
JOB DESCRIPTION

Requirements

• Ability to read and understand basic technical information, product specifications, or part numbers.
• Strong attention to detail and accuracy when reviewing claims and entering data.
• Solid problem-solving skills with the ability to assess issues and determine appropriate resolutions.
• Effective verbal and written communication skills to interact with customers, distributors, and internal teams.
• Proficiency in Microsoft Office (Excel, Outlook, Word) and ability to learn internal warranty management systems.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Strong organizational skills and ability to maintain accurate records.
• Team-oriented mindset with the ability to collaborate with Quality, Engineering, and Customer Service.
• High School diploma or equivalent studies.
• 1-3 Years Experience in an office or call center environment.
• Strong customer service skills

Responsibilities

• Answers phone calls related to warranty claims, product information, serial tag information and distributor locations.
• Validates information from submitted webform to assign warranty claims.
• Evaluates relevant information from customers to accurately adjudicate warranty claims.
• Enters, organizes, and maintains data information for all warranty related issues.
• Assists in gathering warranty database information for Quality or Engineering purposes.
• Submits warranty invoices for payment on warranty claims.
• Handles customer complaints to works toward resolution and ensures a satisfactory customer experience.
• Performs other tasks or duties as assigned.

Benefits

• Dexter offers a competitive wage
• Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
• 3% profit sharing in our Safe Harbor program
• 401(k) Plan with company contributions
• Opportunities for internal career development and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED