Warranty Administrator

Hennessy Ford Lincoln•Chamblee, GA

About The Position

As a Warranty Administrator you play a vital role in the service department and contribute to the success of the dealership by being responsible for all processes involving warranty claims. What You'll Do:

Requirements

Must have a minimum one-year experience processing warranty claims
Excellent verbal and non-verbal communication skills
Ability to establish and maintain good working relationships with guests and team members and to exceed their expectations.
Ability to reason, formulate, and implement action plans that will benefit the corporation effectively
Must submit to a background and drug screen
Valid GA Driver's license with an acceptable driving record

Nice To Haves

Experience in Reynolds & Reynolds in preferred

Responsibilities

Process warranty claims on a timely basis for each franchise or distributor
Close and process repair orders for warranty and extended warranty services
Input all warranty claims, warranty credit memos, warranty journal entries and payroll summaries into the computer
Maintain all special programs for the franchises
Accurately create and send reports on a weekly basis
Transmit franchise credit memo statements
Verify criteria required by factory or distributor
Reconcile all warranty receivables with payments through the appropriate accounting schedule
Resubmit all rejected claims promptly or receives authorization to write them off
Follow up on payment of outstanding claims, keeping schedules current and under 30 days and less
File and maintain all service records as required
Keep informed of all factory recalls and bulletins
Assist with any clerical needs
Adhere to work schedule including working late for end of month and year end deadlines
All other duties as assigned