Warranty Administrator

EquipmentShare • Columbia, MO

1d • Remote

About The Position

Build the Future with Us — EquipmentShare is Hiring a Warranty Administrator At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before . We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring a Warranty Administrator at our Corporate Headquarters in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. This position is fully remote.

Requirements

• Strong attention to detail, excellent proofreading and organizational skills
• Exceptional verbal and written communications skill, fluent in English
• Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately
• Great multi-tasking, time management, problem solving and decision making skills
• Excellent problem solving skills, basic accounting principles knowledge, research and investigative skills
• Excellent teamwork and interpersonal skills
• Requires high degree of collaboration with Regional Fleet and Regional Service Managers
• Proficient in Excel, Word, 10-Key by touch, Outlook, Smart Sheet, PowerPoint, Type 50 - 60 wpm and 10 Key by touch
• Understanding of credits and debits in partnership with the Accounts Payable team is necessary
• High School Diploma
• At least 1 year related experience
• Must be able to sit for prolonged periods at a desk and work on a computer.

Nice To Haves

• Knowledge of small equipment and construction equipment preferred
• Construction equipment rental industry or dealership experience a plus
• Associates degree in automotive technology, business administration, or supply chain logistics (preferred).

Responsibilities

• Maintain records and prepare monthly reports as required or requested.
• Responsible for performing various warranty audits as well as assisting in work order audits.
• Maintains accurate library of vendor information as it relates to warranty.
• Manage the process for short pay and denials reconciliations with the warranty OEM’s.
• Responsible for maintaining AR aging and communication with individual OEM's.
• Follow up with OEM’s to keep AR to under 90 days.
• Maintain an accurate filing system for all service department correspondence documentation, review and distribute vendor warranty information (manuals, letters, etc.) and maintain accurate library of vendor information as it relates to warranty.
• Perform various warranty audits as well as assisting in work order audits.
• Reviews and distributes vendor warranty information (service, manuals, letters, etc.).
• Perform audits and correct any errors in a timely manner.
• Assist in establishing filing procedures with new OEM’S as well as getting us set up for warranty with new OEM’S.
• Assist with all month-end processes
• Submit claims that are under $5,000 in value
• Monitor the service bulletin front box daily to identify new or updated manufacturer bulletins, campaigns, and service actions.
• Review service bulletins to determine applicability, required repairs, labor operations, and affected equipment populations.
• Create standardized work order templates based on service bulletin requirements to ensure accuracy, consistency, and compliance with manufacturer guidelines.
• Proactively open work orders for all affected machines in the system and coordinate with service leadership to ensure timely execution.
• Track completion status of bulletin-related work orders and maintain documentation for audit and reporting purposes.
• Other duties as assigned

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees