Warranty Administrator

Sunset Imports Inc•Beaverton, OR

10d

About The Position

Audi Beaverton is seeking a detail oriented and experienced individual to join our team as a Warranty Administrator! You will play a critical role in ensuring our customers' satisfaction by managing warranty claims efficiently and effectively. This position oversees all operations pertaining to dealership warranties. In addition to managing warranty claims and submittals, performs duties such as managing repair orders, ensuring correct pricing, and obtaining authorizations from manufacturers. This position is charged with upholding Audi Beaverton’s high level of service and quality craftsmanship, as well as ensuring that client vehicles are serviced in a correct and efficient manner.

Requirements

High school diploma or equivalent; additional education or certification in a related field is a plus.
Proven experience in warranty administration or a similar role.
Strong attention to detail and organizational skills.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite, particularly Excel and Word.
Ability to work independently and prioritize tasks effectively.
Knowledge of warranty regulations and industry best practices is a plus.
Customer-focused mindset and dedication to providing exceptional service.

Responsibilities

Provides additional vehicle and client information to Technical Staff as needed.
Ensures proper documentation of condition, cause and correction on all repair orders.
Adheres to manufacturer guidelines for submittal timelines.
Maintains and updates detailed schedule of warranty claims and statuses.
Ensures correct pricing using appropriate Labor Pricing Guide on all repair orders.
Properly documents monetary information on all repair orders.
Ensures correct parts and labor billing on all repair orders.
Obtains authorization from manufacturer before closing goodwill repair orders.
Submits, and closes repair orders.
Confirms the dealer gets paid on time and accurately for the submitted repair orders.
Creates journal entry/pay adjustments with approval from management if a repair order pays differently than what was originally submitted for.
Strives to exceed sales and client satisfaction objectives set by management.
Reports to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, employees, or clients.
Performs other duties as assigned.