Warehouse Supervisor - CuraScript SD- Onsite

Cigna Group•Tempe, AZ

1d•Onsite

About The Position

The Warehouse Supervisor monitors productivity and performance standards, plans and directs work flow and project assignments. Oversees production volume to ensure service standards are met. Conducts hiring, training, and evaluation of staff. Responsible for team’s adherence to corporate attendance and employment policies. Works with the Operations Manager to develop policies, procedures and the business work plan for the team. Recognizes and recommends operational improvements. What you’ll do: Address staff concerns and day to day operational, system, customer service, quality, and professional issues. Work in production as needed. Implement programs and process improvements to enhance the level of internal and external customer service provided. Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve. Coach team to meet production expectations Coordinate training in all appropriate areas for warehouse team Work closely with downstream departments to ensure aged work and escalated drugs are in the right place on time Represents pharmacy operations in cross-functional meetings and projects. Other special projects and tasks as assigned.

Requirements

High school diploma or GED required
3 Plus years relevant experience in operations environment; warehouse experience preferred
Demonstrated leadership skills and the ability to effectively develop, train and coach less experienced team members; supervisory experience preferred
Knowledge of lean or process improvement methodologies
Excellent oral and written communication skills
Ability to adapt in a dynamic work environment, make independent decisions
Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
Willingness to work a flexible schedule for peak times
Monitors daily operations of a unit and actively assists or provides direction to subordinates as required
Ensures that projects are completed on schedule following established procedures and schedules
General PC knowledge including Microsoft Office, Internet, and email
internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

Nice To Haves

Degree preferred
Knowledge of SAP preferred

Responsibilities

Monitors productivity and performance standards
Plans and directs work flow and project assignments
Oversees production volume to ensure service standards are met
Conducts hiring, training, and evaluation of staff
Responsible for team’s adherence to corporate attendance and employment policies
Works with the Operations Manager to develop policies, procedures and the business work plan for the team
Recognizes and recommends operational improvements
Address staff concerns and day to day operational, system, customer service, quality, and professional issues
Work in production as needed
Implement programs and process improvements to enhance the level of internal and external customer service provided
Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve
Coach team to meet production expectations
Coordinate training in all appropriate areas for warehouse team
Work closely with downstream departments to ensure aged work and escalated drugs are in the right place on time
Represents pharmacy operations in cross-functional meetings and projects
Other special projects and tasks as assigned

Benefits

Comprehensive Health Coverage from Day One (including medical, dental, vision)
Competitive Holiday, Paid Time Off (PTO), and Overtime Compensation
Robust 401K Plan with Company Match
Vibrant and Inclusive Culture: Embrace our engaging and welcoming workplace environment, where authenticity is celebrated

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