Walk-in Case Management Services Intern

International Rescue Committee • Baltimore, MD

1d • Hybrid

About The Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. Scope of Work Walk-in Case Management services interns will assist IRC’s walk-in team with daily activities that help to welcome and contribute to the self-sufficiency of refugees, asylees and other humanitarian immigrants in the Baltimore metropolitan area. The walk-in casework team provides need-based services to eligible clients. Interns will work directly with individual clients and families to assist with clients’ navigating walk-in services. Reports To Walk-In Casework Supervisor or Walk-In Caseworker Learning Objectives Learn about the services that refugees, asylees and other humanitarian immigrants are eligible for upon arrival in the U.S., including public benefits in Maryland and local resources in the Baltimore metropolitan area. Learn about strategies for effective, holistic case management. Develop resourcefulness and problem-solving skills to work independently in different situational contexts. Learn to communicate effectively in a global context.

Requirements

• Ability to work independently and as a team member in a fast-paced and global environment.
• Flexible and reliable, with outstanding attention to detail.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and web-based applications (databases, Box).
• Fluency in English required.
• Valid driver’s license, reliable access to a vehicle with current insurance and the ability to travel regularly throughout Baltimore preferred.

Nice To Haves

• Prior experience and interest working with refugees and immigrants preferred.
• Prior experience and interest in case management or social work preferred.
• Bilingual ability in one of the predominant languages of the local client base is desired.

Responsibilities

• Under the direction of the intern’s supervisor, intern will assist clients remotely or in-person with key services such as activating EBT cards for food stamps, applying for Social Security cards, or obtaining Maryland ID cards.
• Assist clients to coordinate transportation to medical and other required appointments.
• In coordination with the walk-in team, conduct remote, office, home or community-based orientation sessions on topics such as opening bank accounts, using EBT cards at grocery stores, or using public transportation throughout Baltimore.
• Assist with service documentation through case-notes and case file maintenance.
• Other duties as assigned.

Benefits

• Summer 2026 interns are eligible for per diem reimbursement at the rate of $15 per day (defined as 7.5 hours) to offset the costs of food and travel of the internship.
• Interns may also be reimbursed for mileage driven for any approved activities (based on round-trip mileage from the IRC office).

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees