Waiting Room Attendant

The University of Kansas Health System • Overland Park, KS

5d

About The Position

The Perioperative Waiting Room Attendant, under the direction of Main Pre/Post Nurse Manager, provides customer service to all patients and visitors; facilitates communication between patient/visitors and the healthcare team. Responsibilities and Essential Job Functions Assists The University of Kansas Health System Information Desk to develop and enhance customer service for all patients and visitors. Collaborates with department liaisons to improve communication with patients/visitors; may include transport, facility navigation and/or facilitating important/confidential information to patients/visitors. Additionally, will assist the liaisons with locating and placing families in conference rooms for surgeon discussions Delivers customer focused communication to provide patients and visitors with quality information. Performs active surveillance of area for potential safety/security issues and or abnormal activities and communicate to appropriate personnel. Receives and relays all forms of communication accurately, promptly and courteously to the appropriate personnel/department. Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Requirements

• High School Graduate or GED.
• Experience working in Windows and Microsoft Office.
• Basic Life Support Heartsaver (BLS HS) (Non-Clinical) - American Heart Association (AHA)
• Excellent verbal and written communication skills.

Nice To Haves

• Associates Degree in Business or a related field of study from an accredited college or university.
• 3 or more years of face-to-face customer service experience
• Nonviolent Crisis Intervention - Crisis Prevention Institute (CPI)

Responsibilities

• Assists The University of Kansas Health System Information Desk to develop and enhance customer service for all patients and visitors.
• Collaborates with department liaisons to improve communication with patients/visitors; may include transport, facility navigation and/or facilitating important/confidential information to patients/visitors.
• Assists the liaisons with locating and placing families in conference rooms for surgeon discussions
• Delivers customer focused communication to provide patients and visitors with quality information.
• Performs active surveillance of area for potential safety/security issues and or abnormal activities and communicate to appropriate personnel.
• Receives and relays all forms of communication accurately, promptly and courteously to the appropriate personnel/department.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED