Waiter/Waitress (June) - W Barcelona

Marriott•Albuquerque, NM

3h•Onsite

About The Position

The Waiter/Waitress position at W Barcelona involves serving food and alcoholic beverages, setting tables, and ensuring guest satisfaction. Key responsibilities include communicating with the kitchen regarding menu items, wait times, and special requests, as well as accurately recording transactions. The role requires maintaining cleanliness, completing closing duties, and processing payments. Beyond service, the position emphasizes adherence to company safety and security policies, maintaining a professional appearance, and protecting company assets. It also involves welcoming guests, anticipating their needs, assisting those with disabilities, and fostering positive working relationships within the team. Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity, fostering an environment where unique backgrounds are valued and celebrated. W Hotels' mission is to Ignite Curiosity, Expand Worlds, offering a place to experience life and reinvent luxury norms with a 'Whatever/Whenever' service philosophy. Joining W Hotels means becoming part of the Marriott International portfolio, where associates are encouraged to do their best work, find purpose, belong to a global team, and become their best selves.

Requirements

Ability to read and visually verify information in a variety of formats (e.g., small print).

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Responsibilities

Serve food courses and alcoholic beverages to guests.
Set tables according to type of event and service standards.
Answer questions on menu selections.
Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Record transaction in MICROS system at time of order.
Check in with guests to ensure satisfaction with each food course and/or beverages.
Maintain cleanliness of work areas, china, glass, etc., throughout the day.
Complete closing duties, including restocking items, turning off lights, etc.
Present physical and accurate check to guest and process payment.
Follow all company and safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by Supervisors.