B&F Supervisor (June) - W Barcelona

Marriott•Albuquerque, NM

3h•Onsite

About The Position

The B&F Supervisor ensures optimal service by leading staff, inspecting grooming and attire, and managing opening and closing duties. Responsibilities include inventory management, monitoring dining areas for guest satisfaction and safety, and coordinating maintenance. The role also involves assisting management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees, while serving as a role model for fair treatment. The supervisor must adhere to company and safety policies, report unsafe conditions, maintain professional appearance, protect confidential information and company assets, and ensure quality standards. Physical demands include standing, sitting, or walking for extended periods, lifting up to 50 pounds, grasping objects, moving through confined spaces, and using stairs. The position is with W Hotels, part of Marriott International, which emphasizes igniting curiosity, expanding worlds, and reinventing luxury norms, with a culture of "Whatever/Whenever" service. Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity, fostering an environment where unique backgrounds are valued and celebrated, and committed to non-discrimination.

Requirements

High school diploma or G.E.D. equivalent.
At least 2 years of related work experience.
At least 1 year of supervisory experience.

Responsibilities

Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
Inspect grooming and attire of staff, and rectify any deficiencies.
Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
Inspect storage areas for organization, use of FIFO, and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability, service, safety, and well being of guests.
Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Follow all company and safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Perform other reasonable job duties as requested by Supervisors.