VVOE SPECIALIST

American Pacific Mortgage • Roseville, CA

4d

About The Position

The Verbal Verification of Employment Specialist is responsible for providing quality and efficient customer service to APM branch offices by verifying the employment of loan applicants with their current employers within 10 business days of funding the loans. This role requires accuracy, thoroughness, and respectfulness in all interactions with applicants’ employers.

The Verbal Verification of Employment Specialist will perform daily registration functions, effectively problem-solve during the employment verification process, and conduct in-depth compliance reviews of current employment as provided on the loan application and related documentation. They will communicate with the Compliance department regarding compliance-related issues and accurately complete the VVOE form after verifying current employment, uploading it into the E Folder.

Requirements

• Bachelor's degree in a related field or comparable experience required.
• At least one year of experience in a similar role.
• Strong customer service and interpersonal communication skills.
• Ability to adapt quickly to new techniques, products, and computer programs.
• Problem-solving skills to effectively analyze and resolve issues at a functional level.
• Ability to read and interpret documents and writes routine correspondence.
• Ability to speak effectively with customers/vendors or other employees.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situation.
• Sound working knowledge of computer and office software operations and systems.

Responsibilities

• Providing quality and efficient customer service to APM branch offices
• Verifying the employment of loan applicants with their current employers within 10 business days of funding the loans
• Performing daily registration functions
• Effectively problem-solving during the employment verification process
• Conducting in-depth compliance reviews of current employment as provided on the loan application and related documentation
• Communicating with the Compliance department regarding compliance-related issues
• Accurately completing the VVOE form after verifying current employment, uploading it into the E Folder

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level