VTC Service Agent

NMR Consulting•Fort Belvoir, VA

About The Position

Provide technical operational support and direct VTC facilitation to MDA Executive Leadership. Operate audio/visual equipment and scheduling tools to include monitors, cameras, Cisco CODECS, Cisco Jabber, VQ Conference Manager, AMX control systems, and other peripheral equipment.

Requirements

Applicants selected must currently possess the required security clearance, will be subject to a government security investigation, and must meet eligibility requirements for access to classified information.
High School Diploma is required; College Degree preferred.
One-year experience in the Audio Visual industry preferred.
Must possess an extremely meticulous and organized working style and have an ability to work as part of a team.
Strong verbal and written communication skills experience is important; responsibilities will include extensive team and customer contact.
Familiarity with Microsoft Windows and Office products in required.

Nice To Haves

College Degree preferred.
One-year experience in the Audio Visual industry preferred.

Responsibilities

Schedule conferencing events and collaboration sessions utilizing client-provided scheduling tools. (E.g. Cisco Jabber, CMS, VQ Conference Manager, and E-scheduler/EMS)
Provide direct Executive level VTC facilitation and communicate clearly and professionally with Executive level customers daily.
As operational tempo permits, provide VTC and collaboration system facilitation to other users.
Provide VTC and A/V operational support and facilitation.
Utilize the existing incident management tracking tool (e.g., Remedy) for all related maintenance activities.
Troubleshoot and resolve collaboration and business application incidents.
Perform preventative maintenance services in accordance with the manufacturer's recommended preventative maintenance schedules and SOPs.
Implement and execute configuration management plans, processes, and procedures.
Maintain collaboration systems and all associated VTC peripheral equipment, and future operations/control centers and collaboration systems, and all associated peripheral equipment to successfully execute video conferencing and/or collaboration events.
Maintain/utilize and procure manufacturer service and/or maintenance agreements.