VSS Sr Student Services Specialist

The University of Oklahoma • Norman, OK

1d

About The Position

Duties are performed in accordance with U.S. Department of Veterans Affairs procedures contained in the U.S. Code and 38 Code of Federal Regulations. As a recognized School Certifying Official (SCO), this position serves as an institutional representative processing all of VA Educational Benefits programs. Assists students in resolving pay and educational benefits issues. Helps compile statistical data for monitoring and reporting purposes. Assists in office leading and training of part-time student workers. Assists to maintain OU compliance and Federal VA approval standards with the OK State Accrediting Agency. Performs other duties as assigned by the Director. We need someone who exhibits the values of integrity, care, intentionality, and innovation. We need someone who exhibits: Integrity : Accountability for doing the right thing by exercising good judgment and honesty. Ability to create a safe environment for students and families and team members, including having emotional intelligence and self-awareness. Transparency and thoughtfulness in communication. Care : Prioritization of creating the best experience possible for each person we encounter and at every step of the student experience. Providing service to others by being friendly, approachable and inclusive. Commitment to collaboration and to being a team player with a positive attitude. Intentionality : Strong work ethic and contribution to the excellence of the Division of Enrollment Management and OU; self motivation. Consistency in meeting deadlines and responding in a timely manner. Innovation : Possession of a natural curiosity to learn and a continual pursuit of personal and professional growth in the field of college enrollment management. A focus on innovation, displaying an understanding of positive change and possessing a strong analytic ability. Efficiency by researching best practices, making creativity a priority.

Requirements

• High School Diploma or GED and some College
• 18 months experience in office supervision/management or student services.
• Ability to speak, read and write clear, concise English.
• Basic math skills.
• Proficient in Microsoft Office.
• Highly organized and able to handle multiple projects and deadlines.
• Able to communicate well and build rapport quickly with students, faculty, and staff.
• Ability to work independently with frequent exposure to stress deadlines and busy periods.
• Decision-making skills.
• Military oriented customer service skills.
• Must be School Certifying Official trained by Federal VA and State Accrediting Agency. Can be provided after hired.
• Must be able to engage in repetitive motion and communicate effectively.

Nice To Haves

• Knowledge of OU enrollment processes and systems, military outreach, or personal use of VA education.
• 24 months military-oriented customer service.

Responsibilities

• Responsible for organizing and coordinating specialized clerical functions.
• Reviews and updates office procedures for a more efficient operation.
• Assists students and provides information.
• Handles complaints for internal and external customers.
• Reviews billing from contractors and vendors, making adjustments.
• Establishes and maintains filing systems including confidential documents.
• Performs various duties as needed to successfully fulfill the function of the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees