VSC Claims Adjuster
About The Position
Are you driven by delivering exceptional customer service in the automotive protection industry , and eager to contribute to a company that helps its clients feel confident and secure about their future? As a VSC Claims Adjuster , you will play a key role in supporting customers, repair facilities, and dealers by initiating claims, resolving inquiries, and ensuring smooth processes that uphold our standards of trust and reliability. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.
Requirements
- Is known for their strong customer service and communication skills
- Stands out for their accuracy, diligence, and detail orientation
- Demonstrates strong critical thinking and problem‑solving ability
- Is recognized for their organizational skills and ability to work both independently and collaboratively
- Has 2+ years of experience in automotive repair, claims, call center, or related customer service environment
- English proficiency, as the role involves communicating with customers, repair facilities, and internal partners on a daily basis.
Responsibilities
- Handle inbound calls from customers, repair facilities, and dealers.
- Initiate automotive claims, gather information, verify coverage, and document in the Toro database.
- Validate claims using parts and labor estimates, applying coverage rules and benefits (rental, towing).
- Utilize labor time guide applications (All data or Mitchell ProDemand) to confirm estimates.
- Communicate repair procedures and contract terms clearly to customers.
- Provide claim summaries to Team Leads and Supervisors; escalate as needed.
- Perform callbacks, process mail, and support general administrative tasks related to claims.
Benefits
- A work environment where learning and development merge with a collective pursuit of excellence
- A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed
- The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces
- Competitive benefits including: Flexible group insurance
- Competitive pension plan
- Stock purchase plan
- Vacation and wellness/personal development days
- Telemedicine
- Employee and family assistance program
- Ergonomic furniture program
- Performance bonus
- Discounts on iA products, and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
