VP, Workplace Strategy

JLL•Washington DC, CO

20d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The VP, Workplace Strategy role will play a crucial role in developing workplace strategy solutions and leading client-facing project engagements around the future of work, return to work, portfolio optimization and more traditional occupancy planning and workplace planning and execution for law firm clients (typically). The role includes the collection and sorting of data to determine and present trends in the law firm sector. In addition to a consulting, planning and technical background, the role requires strong presentation and organizational skills. What this job involves: Sales & Subject Matter Expertise: Partner with our brokers and other salespeople for business development and client service delivery Contribute as a key member of client facing teams to develop, implement, and manage Workplace Strategy programs This will include benchmarking current spaces and comparing to industry peers or researching an organizations current workplace environment and identifying areas of potential improvements related to space usage, culture, or demographics. Lead programming efforts, employee surveys, test-fits, business interviews, utilization studies, mobility assessments, visioning sessions and focus groups. Support achievement of our practice’s targeted annual revenue goals by participating in and leading key aspects of business development and consulting engagements with effective and profitable management of project teams and resources A significant focus on helping our sales teams win new business by contributing to pursuits, client presentations, and proposals Work with JLL Marketing and Research to create workplace collateral and thought leadership pieces organized by different industry types. Contribute to growth and differentiation of the practice by assisting in the development of “best practice” consulting processes, approaches, tools and client deliverables Act as Subject Matter Expert (SME) by staying abreast of current issues and trends in business (key focus on law firms), corporate real estate, workplace strategies, occupancy planning, and organizational development and through active participation in relevant industry forums and professional associations Relationship Management / Delivery: Maintain strong working relationships with internal customers (brokers, leadership, etc.) and key clients Serve as the project Engagement Manager for strategic projects Understand the real estate project life cycle and be able to gather and analyze data and develop insights to inform and business decisions specific to existing and future client requirements Act as escalation point for delivery issues Manage consistent delivery of Workplace & Occupancy Planning and ensure high level of execution and client satisfaction The Candidate: The successful candidate will have a strong combination of Workplace and/or Occupancy Planning experience, the ability to win business, and deliver workplace projects.

Requirements

Bachelor’s degree (Required)
10+ years’ related experience in Workplace strategy, architecture, consulting, corporate real estate, , , , design, human resources, organizational development, communications or change management roles
Strong background in business development and point-of-sale presentation skills
Impeccable and concise communication and presentation skills, verbal and written
Strong time management skills and demonstrated ability to meet deadlines
Proficiency in AutoCad, REVIT, BIM or other drafting technologies is (Required)
Ability to work both independently and cooperatively in an agile environment, including virtual collaboration with remote colleagues
Ability to multi-task and successfully work in a team and individually in high-pressure deadline driven environments
Previously managed multiple projects and coordinated activities for various individuals/groups
Strong analytical skills and the ability to interpret qualitative and quantitative research data and synthesize into meaningful and actionable results
Energetic, creative, and willing to work hard in a fast-paced environment; enjoys variety and challenges of consulting work
An entrepreneurial orientation with strong understanding of the business development challenges in the Real Estate advisory services sector
COMMUNICATION: A person with exceptional communication skills coupled with excellent active listening skills. Ability to clearly articulate messages to a variety of audiences. Establish and maintain strong relationships on all levels of organization.
BUSINESS DEVELOPMENT: Track record as a key sales partner and contributor in working with a variety of internal and external customers and stakeholders in long, complex sales cycles/environments.
INFLUENCE: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others.
PROJECT & CHANGE MANAGEMENT: Can work with others to to effectively structure, staff and manage projects and teams to insure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes.
ANALYTICS: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change.
CHARACTER: Shows character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done.
FLEXIBLE & ADAPTABLE: Able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach

Nice To Haves

MBA, advanced degree and/or certifications (Optional)
Proficiency in CAFM/IWMS system technologies is (Preferred)
Workplace program implementation experience in a corporate setting, working alongside cross-functional real estate, facilities, IT, HR, Finance and change management teams, would be highly valuable.
Current knowledge of corporate enterprise IT infrastructure, tools and technologies desirable
Exposure to Six Sigma approaches and/or business process development desirable

Responsibilities

Partner with our brokers and other salespeople for business development and client service delivery
Contribute as a key member of client facing teams to develop, implement, and manage Workplace Strategy programs
Lead programming efforts, employee surveys, test-fits, business interviews, utilization studies, mobility assessments, visioning sessions and focus groups.
Support achievement of our practice’s targeted annual revenue goals by participating in and leading key aspects of business development and consulting engagements with effective and profitable management of project teams and resources
Work with JLL Marketing and Research to create workplace collateral and thought leadership pieces organized by different industry types.
Contribute to growth and differentiation of the practice by assisting in the development of “best practice” consulting processes, approaches, tools and client deliverables
Act as Subject Matter Expert (SME) by staying abreast of current issues and trends in business (key focus on law firms), corporate real estate, workplace strategies, occupancy planning, and organizational development and through active participation in relevant industry forums and professional associations
Maintain strong working relationships with internal customers (brokers, leadership, etc.) and key clients
Serve as the project Engagement Manager for strategic projects
Understand the real estate project life cycle and be able to gather and analyze data and develop insights to inform and business decisions specific to existing and future client requirements
Act as escalation point for delivery issues
Manage consistent delivery of Workplace & Occupancy Planning and ensure high level of execution and client satisfaction