VP Small Business

Nusenda Credit Union•Albuquerque, NM

About The Position

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We work to make a positive difference in the lives of the people we serve and help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values. We invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more! Thank you for your interest in joining the Nusenda team! We are currently seeking a VP Small Business . In this role you'll oversee the small business lending operations and support strategy development, managing conventional and Small Business Administration (SBA) loan programs to ensure quality, compliance, and profitability. You'll lead cross-functional teams across loan operations, underwriting, and portfolio management, ensuring adherence to NCUA regulations, SBA Standard Operating Procedure (SOP) 50 10 and all applicable federal regulations. You'll be responsible for overseeing due diligence, documentation, credit analysis, loan servicing, and servicing members. You'll support department initiatives such as system improvements, department efficiencies, loan promotions, and vendor relationships.

Requirements

Eight to ten years of similar or related experience
Bachelor's degree in Business Administration, Finance or related field
Advanced experience with SBA lending systems, including E-Tran and the SBA Servicing Portal, and a comprehensive understanding of the full cycle of small business lending operations including originations, credit underwriting, closing, and servicing.
Must be able to manage multiple responsibilities, meet deadlines, handle sensitive information, and resolve complex issues effectively.
Exceptional verbal, written, and presentation skills with the ability to collaborate across multiple levels of the organization.
Strong leadership and performance management skills to provide advisory services to external departments and manage direct reporting staff effectively.
Expertise in development, performance management, training, and employee counseling is essential.
Must possess an in-depth understanding of and ability to oversee multiple business units, driving both immediate and long-term results.
Proficiency in MS Office programs, including Excel, Word, Outlook, and all internal systems affiliated with the department.

Responsibilities

Oversees, coordinates, and assists in the daily activity of the Small Business department(s) to include assignment of duties and special projects, monitoring workload and productivity, planning and prioritization, problem resolution, and develops recommendations for change or improvement.
Provide department oversight and leadership for all aspects of conventional and SBA lending operations, including pre-funding due diligence, credit risk management, and portfolio performance.
Establish policies and frameworks to ensure rigorous verification of borrower eligibility, collateral valuation, and equity requirements, while driving process efficiency and risk mitigation.
Oversee the development and governance of loan documentation standards and compliance protocols for SBA 7(a) and 504 programs, ensuring alignment with SOP 50 10 and delegated authority guidelines.
Collaborates with SVP Consumer Lending and Mortgage to oversee enterprise-level credit strategy, including risk rating methodologies, cash flow modeling, and portfolio analytics to optimize asset quality and profitability.
Champion regulatory compliance across Financial Institutions Reform, Recovery, and Enforcement Act (FIRREA), Bank Secrecy Act (BSA), and Home Mortgage Disclosure Act (HMDA), and NCUA requirements, embedding a culture of accountability and operational excellence.
Partner with executive leadership to shape growth strategies, enhance customer experience, and strengthen the organization’s competitive position in the small business lending market.