VP Post Foreclosure Sale and Repossession

State Employees' Credit Union • Wake Forest, NC

44d • Hybrid

About The Position

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! The Vice President of Post Foreclosure Sale and Repossession is a leadership role accountable for the direction, efficient execution, and compliant oversight of all post foreclosure and repossession processes including Real Estate Owned (REO) management, property marketing, eviction processes, and automobile repossession activities including direct vendors and asset disposition strategies across the credit union's secured product portfolio. The VP will lead efforts to minimize credit losses and maximize recovery through legal and vendor management, operational workflows, and adherence to all federal, state, and local regulations, investor and insurer guidelines, and internal policies. This leadership role involves directing and developing managers and staff, ensuring they provide quality service, accurate information, and empathetic support to members and vendors. Core responsibilities include helping define and fully executing on objectives, monitor optimal staffing, leveraging technology for enhanced performance, establishing clear performance metrics, ensuring firm regulatory adherence, and implementing continuous operational improvements to minimize losses and maximize recovery. The VP will also be accountable for staff and team human resources actions, productivity, training, and workload management, all while adhering to default management goals. This position requires operational expertise in default management, a proven ability to drive optimization, and proficient understanding of regulatory landscapes.

Requirements

• Degree in Finance, Economics, Business Administration, or related field with advanced degree desired.
• Minimum of 12 years of progressive experience in mortgage and consumer servicing or related field, with at least 7 years in Default Management and/or legal/compliance practice.
• Demonstrated expertise in federal and state consumer financial protection laws, including SCRA, TCPA, UDAAP, FCRA, FDCPA, and NCUA/CFPB regulations
• Knowledge of Fannie Mae, Freddie Mac and MI servicing guidelines and requirements related to Servicing including Collections and Default Management.
• Thorough understanding of mortgage and consumer loan servicing operational systems and technologies.
• Experience preferred with systems including but not limited to ACES, ICE/MSP, ALS, NICE, Omilia, FDR, Default Manager, RDN, PACER/AACER and OnBase.
• Detailed understanding of Default Management processes including knowledge and proficiency with state foreclosure, eviction and repossession laws and decision-making
• Related experience implementing data and technology solutions that enhance workflow efficiency, automate decision-making, and improve compliance controls
• Proven success managing Default operations during periods of high-volume
• Proven ability to manage vendors relationships with complex service requirements
• Extensive background in real estate asset management, property marketing, and disposition strategies
• Proven experience in vehicle repossession, auction management, and automotive remarketing operations
• Background developing and administrating training programs for default management specialists
• Strategic Vision and Decision-Making
• Advanced skills in property valuation, market analysis, and disposition strategy development including strong analytical skills for cost-benefit analysis, ROI calculations, and recovery optimization
• Ability to use data-driven insights to optimize workflow processes and resource allocation
• Implementation of technology enhancements that improve default management recovery rates, operational efficiency and compliance management.
• Implementing key performance indicators (KPIs) that drive business decisions and measure success including performance standards and accountability measures for all team members
• Experience translating business objectives into operational action plans
• Experience making difficult decisions balancing operational needs, compliance requirements, and financial objectives
• Team Development and Management
• Proven ability to recruit, develop, and retain top talent in default management
• Mentorship skills and commitment to employee growth and development including identifying training needs and coordinating training priorities
• Ability to manage through organizational change and transformation initiatives
• Foster a positive, high-performance culture that emphasizes both results and employee engagement
• Communication
• Excellent verbal and written communication skills across all organizational levels
• Ability to translate regulatory and operational concepts into clear communications
• Negotiation skills with members, investors, insurers, regulators, and service providers

Nice To Haves

• Experience at a top-tier credit union, mortgage servicer or financial institution
• Deep knowledge of regional real estate markets and automotive wholesale channels
• Real estate licenses (broker/appraiser), certified asset manager (CAM), or automotive remarketing certifications.

Responsibilities

• Oversee the day-to-day operations of the Post Foreclosure Sale and Repossession departments, ensuring all activities related to mortgages, HELOCs, consumer loans are processed accurately, timely, and in full compliance with all relevant laws and regulations (e.g., RESPA, TILA, FDCPA, Bankruptcy Code, etc.).
• Manage relationships with external legal counsel, REO Management and Marketing firms, Repossession and Remarketing vendors, investors and insurers, ensuring high-quality service, cost-effectiveness, and adherence to service level agreements (SLAs) for various collateral types.
• Develop, implement, and enforce policies and procedures for all Post Foreclosure Sale and Repossession activities specific to each product, including valuations, lien perfection, legal filings and collateral recovery and remarketing.
• Monitor Post Foreclosure Sale and Repossession timelines, milestone compliance, and case progression to ensure adherence to investor guidelines and regulatory requirements.
• Ensure timely and accurate reconciliation of all financial transactions related to Post Foreclosure Sale and Repossession across all product lines.
• Develop, implement, and continuously refine workflow and strategies for managing Post Foreclosure Sale and Repossession portfolios across credit union products (mortgage, HELOC, secured consumer loans), optimizing for recovery.
• Analyze portfolio performance trends, legal and regulatory developments, and economic conditions specific to each product type to proactively adjust strategies and operational workflow planning.
• Establish and monitor key performance indicators (KPIs) for all Post Foreclosure Sale and Repossession operations, driving continuous improvement in efficiency and effectiveness.
• Evaluate and implement new technologies, systems, or process enhancements to improve efficiency, accuracy, and compliance across all processes and product lines.
• Lead, mentor, and develop a high-performing and adaptable team of Post Foreclosure Sale and Repossession specialists and managers, across a range of products and legal complexities.
• Foster a culture of continuous improvement, compliance, accountability, and member-centricity within the department.
• Conduct regular performance reviews, set clear goals, and provide constructive feedback to team members, promoting professional growth.
• Oversee staffing, training, and resource allocation to effectively manage the varying demands of different processes and product lines.
• Ensure all activities maintain strict adherence to federal, state, and local regulations including applicable knowledge of Fannie Mae, Freddie Mac and MI servicing guidelines and requirements.
• Ensure teams and staff receive Training specific to Default Management including role-specific compliance training modules addressing function-specific regulatory requirements
• Develop and maintain robust internal controls for default management activities
• Implement quality assurance programs to monitor quality and compliance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees