Default Reporting and Post-Sale Manager

Evergreen Openings • Tempe, AZ

5d

About The Position

This position is responsible for managing and executing accurate and timely reporting of mortgage loan default activity to investors and insurers, including FHA, VA, USDA, Fannie Mae, Freddie Mac, and private mortgage insurance (PMI) companies. This role involves ensuring compliance with investor/insurer guidelines, analyzing data for process improvements, collaborating across functional teams, and developing actionable reports and dashboards that drive performance visibility and operational efficiency. Monitor regulatory and investor guideline changes and implement operational updates as required. Act as subject matter expert for audits, investor reviews, and insurer inquiries related to default and post-foreclosure activities.

Requirements

• 7+ years of mortgage servicing experience, with significant focus on default, foreclosure, and post-foreclosure operations required.
• 3-5 years demonstrated experience using ICE’s Director and Passport system.
• Strong understanding of Black Knight's MSP Servicing System.
• Advanced skills in computers and related software programs including, but not limited to, Windows XP and Microsoft Office, and ability to effectively use them.
• Working knowledge of Passport.
• Advanced Excel skills (e.g., VLOOKUPs, formulas, pivot tables).
• 3-5 years of experience creating dashboards, automating reports, and performing data analytics.
• Strong attention to detail and organizational skills.
• Ability to work independently, prioritize tasks, and meet strict deadlines.
• Familiarity with investor/insurer guidelines for FHA, VA, USDA, Fannie Mae, and Freddie Mac.
• Exercise good judgment and strong character, motivated, hard working.
• Ability to collaborate well with fellow associates, clients, and vendors.
• Effective communication skills.
• Neat, clean, healthy work habits.

Responsibilities

• Default Reporting
• Perform daily, weekly, and monthly default reporting to assigned investors and insurers using various communication methods.
• Monitor reporting exceptions and coordinate with default business units (Loss Mitigation, Bankruptcy, Foreclosure, Collections, REO, Claims) to ensure data accuracy and timely resolution.
• Serve as the primary analyst for preparing, retrieving, converting, and storing daily reports for the team.
• Develop ad-hoc or operational reports to meet ongoing business requirements.
• Interpret and stay current on changing investor/insurer guidelines to ensure ongoing compliance.
• Conduct loan-level review and research to clear exceptions and validate reporting accuracy.
• Manage and maintain monthly and quarterly loan level default servicing reporting for FHA Single Family Default Monitoring System (SFDMS), VA Loan Electronic Reporting Interface (VALERI), USDA Electronic Data Interchange (EDI), DAR, and GSE Electronic Data Reporting (EDR).
• Review system reporting and manage the edits from Fannie Mae and Freddie Mac EDR reporting cycles.
• Utilize tools such as Excel, Passport and Black Knight's MSP Servicing System.
• Identify trends, gaps, and opportunities for improvement through report analysis.
• Collaborate with management to develop and implement process improvements and automation initiatives to reduce manual effort and enhance reporting accuracy.
• Design, develop, and maintain performance dashboards and business intelligence (BI) tools to support strategic decision-making.
• Create and maintain KPIs for various reporting departments and provide actionable insights through data visualization and storytelling.
• Post-Foreclosure Sale Operations
• Manage post-foreclosure sale support processes including:
• Post-sale reconveyance and title resolution
• Claim preparation and recovery
• Exception handling and curative actions
• CWCOT (Claims Without Conveyance of Title)
• Ensure timelines, documentation, and proceeds reconciliation meet investor and insurer requirements.
• Direct property preservation activities to ensure vacant and foreclosed properties are secured, maintained, and compliant with local and investor standards.
• Oversee REO listing, marketing, sale, and liquidation strategies to maximize net recovery and minimize holding costs.
• Review property condition reports, valuations, and repair recommendations to support disposition decisions.
• Manage and oversee third-party vendors including:
• Property preservation companies
• REO brokers and asset managers
• Auction platforms and title vendors
• Establish performance metrics, conduct regular reviews, and ensure vendor compliance with SLAs, investor guidelines, and regulatory standards.
• Approve vendor invoicing and control costs related to default and post-foreclosure activities.
• Risk Management & Process Improvement
• Identify operational risks and develop mitigation strategies related to default reporting, foreclosure, and post-sale processes.
• Drive continuous process improvement to enhance efficiency, compliance, and customer outcomes.
• Collaborate with Legal, Compliance, Loss Mitigation, and Accounting teams to resolve complex cases and systemic issues.
• Leadership & Team Management
• Lead, coach, and develop a team responsible for default reporting and post-foreclosure operations.
• Establish clear performance goals, training plans, and accountability standards.
• Foster a culture of compliance, accuracy, and continuous improvement.
• Partner with stakeholders to respond to ad-hoc reporting requests and provide analytical support for strategic initiatives.
• Support testing and implementation efforts related to system enhancements, investor code changes, or new reporting processes.
• Ensure all work is performed in compliance with company policies and regulatory guidelines.
• Function as a point of contact for internal and external escalations related to default reporting.
• Other duties as assigned.

Benefits

• Eligible associates (and their families) have the option to enroll in medical, dental, and/or vision coverage of which both the associate and the company contribute towards expenses.
• Basic Life/AD&D insurance for eligible associates as well as a Short-term Disability benefit are provided by Evergreen.
• Additional Voluntary Life/AD&D, Long-term Disability benefits and Legal/ID protection plans paid for by the associate are also available.
• Associates are automatically enrolled in Evergreen’s 401(k) plan.
• Personal Time Off (PTO) of up to 13.34 hours may be earned monthly and associates may enjoy 9 paid holidays each year.
• Paid voluntary day of work, company matching on charitable donations and mortgage loan benefit.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed