Post Sale Support Coordinator

Landscape Structures • Delano, MN

8d • $27 - $34

About The Position

The Post Sales Support Coordinator supports the Aquatix division by assisting internal and external customers with post‑installation questions and issues. This role manages support calls, provides technical guidance on Aquatix equipment, and ensures timely, customer‑focused solutions. A strong service mindset and the ability to troubleshoot effectively are key to success in this position.

Requirements

• Strong relationship‑building skills with internal teams and external sales reps.
• Skilled at asking insightful questions to understand problems and find win‑win solutions.
• Able to read blueprints and construction drawings to support product and installation inquiries.
• Effective conflict‑resolution abilities.
• Clear, professional verbal and written communication across all levels.
• Independent, dependable, resourceful, and self‑motivated.
• Continuous improvement mindset.
• Able to multitask and act quickly.
• Strong organizational skills.
• Two‑year degree preferred.
• Two or more years of customer service or technical support experience preferred.
• Strong technical aptitude with the ability to learn Aquatix equipment and troubleshoot mechanical/technical issues.
• Ability to read installation guides or basic technical drawings.
• Proficiency in MS Word, Excel, and PowerPoint; experience with internal systems (e.g., Outlook, Excel) preferred.
• Strong communication, problem‑solving, and organizational skills.
• Ability to manage multiple priorities and provide reliable, customer‑focused follow‑through.

Responsibilities

• Acts as the primary post-sale contact for reps and customers.
• Identifies issues, recommends solutions, and executes resolutions.
• Performs root‑cause analysis and maintains accurate supporting data.
• Tracks customer interactions and updates all required records.
• Supports team initiatives, including recalls, schedule changes, and special projects.
• Coordinates and assigns team members for onsite work (start‑ups, winterizations, installation support).
• Works cross‑functionally to ensure high‑quality service for reps and customers.
• Prioritizes and manages workload using internal systems (Outlook, Excel, AX, etc.).
• Processes customer requests promptly.
• Ensures timely, financially responsible issue resolution.
• Provides exceptional service and strives to exceed customer expectations.
• Shares rep and customer feedback with leadership.

Benefits

• eligibility for a profit-sharing opportunity
• competitive benefits package including medical, dental, vision, life, and disability benefits
• vacation and paid holidays
• 401(k) retirement plan and employee stock ownership plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree