VP, Ops Services

sweetgreen • Los Angeles, CA

2d • $220,000 - $275,000 • Onsite

About The Position

The Vice President, Operations Services is the voice and representative of our restaurants at the Support Center, responsible for driving flawless operations execution across the fleet. This leader will oversee critical functions including New Restaurant Openings (NRO), Risk & Loss Prevention, Customer Experience, Food Safety, Operations Systems (including COGs and Workforce Management), and Operations Communications. Reporting directly to the Chief Operating Officer, this role serves as the operational backbone that enables sweetgreen to scale with excellence. The VP of Operations Services will lead cross-functional efforts to optimize our restaurant systems and processes, operationalize new brand initiatives, and ensure the field has the tools, training, and support needed to deliver an exceptional guest experience.

Requirements

• 12+ years of progressive operations leadership experience in multi-unit restaurant, retail, or hospitality environments
• 7+ years in senior leadership roles overseeing multiple functional areas
• Proven track record of scaling operations in high-growth environments (300+ locations preferred)
• Experience leading new restaurant openings and operational systems implementation at scale
• Strong background in workforce management, labor optimization, and scheduling systems
• Deep understanding of food safety regulations, loss prevention practices, and risk management
• Exceptional cross-functional collaboration skills with ability to influence without authority
• Bachelor's degree in Business, Operations Management, or related field

Nice To Haves

• MBA or advanced degree
• Experience in fast-casual restaurant concepts
• Experience with restaurant technology systems, automation, or digital transformation
• You Are A strategic thinker who can see the big picture while driving tactical execution
• A servant leader who builds trust and empowers teams to do their best work
• An excellent communicator who can translate complex operational concepts for diverse audiences
• Comfortable operating in ambiguity and thriving in a fast-paced, high-growth environment
• Passionate about building healthier communities and connecting people to real food
• A change agent who embraces innovation and challenges the status quo

Responsibilities

• Lead and develop a high-performing team of leaders spanning NRO, Risk & Loss Prevention, Customer Experience, Food Safety, Operations Systems, and Operations Communications
• Own the operational strategy that ensures our restaurants are set up for success, from pre-opening through ongoing optimization
• Serve as the primary liaison between field operations and the Support Center, ensuring the voice of operators is represented in all strategic decisions
• Partner with the COO and Field Operations Leadership Team to shape and execute company-wide operations strategy
• Optimize operational systems and the unit economic model for existing restaurants, new restaurant formats, and off-premise revenue channels
• Own the implementation calendar for the brand, serving as the gatekeeper that paces and sequences initiatives hitting the field
• Drive continuous improvement in labor productivity, scheduling efficiency, and workforce optimization through the WFM function
• Lead COGs management and operational systems strategy to maximize restaurant profitability
• Enable growth by coordinating and driving cross-functional efforts to open new restaurants seamlessly
• Partner with Store Development, Construction, and R&D teams to advance store layouts, designs, and equipment packages that optimize operational efficiency
• Operationalize new brand initiatives including menu expansion, daypart expansion, new channels, and format innovation
• Oversee enterprise-wide food safety strategy, audit programs, and regulatory compliance
• Lead loss prevention and risk mitigation efforts, including asset protection, crisis management, and team member safety
• Serve as executive sponsor for customer experience initiatives, ensuring guest satisfaction metrics are met and exceeded
• Lead operations insights, analytics, and communication to drive data-informed decision making
• Oversee operations communications function to ensure clear, timely, and actionable information reaches the field
• Build dashboards and reporting frameworks that provide visibility into key operational metrics

Benefits

• Highly competitive pay + bonus plan
• Three different medical plans to suit your and your family's needs
• Dental and Vision insurance
• Flexible PTO plan
• 401k program
• Employee HSA and FSA
• Complimentary greens
• An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
• To live the sweetlife and celebrate your passion + purpose
• A collaborative team of people who live our core values and have your back
• A clear career path with opportunities for development, both personally and professionally
• Free sweetgreen swag

What This Job Offers

• Job Type: Full-time
• Career Level: Executive