VP of Revenue

EZTexting

3d•$238,000 - $420,000•Remote

About The Position

EZ Texting is a recognized leader in text message marketing for small and medium-sized businesses and organizations, setting the standard for professional texting. Our messaging solutions allow everyone to easily and effectively reach their mobile audiences. We believe in empowering our customers, from nonprofits to retailers, to activate their audience engagement superpowers, one text at a time – and we’re looking for people like you to join our team! Our employees are our greatest strength and we are committed to hiring exceptional, values-aligned talent. We have consistently been rated a Top 100 workplace and are committed to being a best-in-class remote work employer, with benefits to match! We are currently only open to hiring in CA, NY, TX, MA, WA, GA, PA, FL, TN, DC, MO. At this time, we are not able to consider candidates outside of these states. Role Overview: The Vice President, Revenue is accountable for driving sustainable revenue growth and retention across the full customer lifecycle. This role owns all customer-facing revenue functions, including Sales, Customer Success, Account Management, Support, and CX, with direct responsibility for bookings, expansion, renewals, churn, and net revenue retention. As a core member of the senior leadership team, this role sets and executes go-to-market strategy and revenue plans with material P&L accountability. Reporting to the CEO, the Vice President, Revenue partners closely with Marketing, Product, Finance, Business Intelligence, Revenue Operations, and Engineering to ensure tight alignment between customer experience, operating discipline, and commercial outcomes. EZ Texting operates at a high volume, transactional, product-led growth revenue model serving over 25k active customers. Success in this role requires experience managing revenue at scale, where automation, segmentation, lifecycle orchestration and data driven prioritization matter more than bespoke, one-off deal making.

Requirements

15+ years of experience in senior revenue leadership roles within SaaS or marketing technology companies.
Demonstrated ownership of end-to-end revenue organizations, including Sales, Customer Success, Account Management, and Support.
Proven experience driving growth and retention in high-volume, transactional or product-led (PLG) environments serving SMB and mid-market customers
Track record of delivering sustainable revenue growth and improving net revenue retention.
Strong command of SaaS and subscription economics, including bookings, expansion, churn, NRR, GRR, LTV, and CAC.
Hands-on operator comfortable leading through change and operating effectively within existing resources.
Experience building, developing, and evolving high-performing revenue teams.
Ability to partner effectively with Product, Marketing, Finance, Revenue Operations, and Engineering.
Executive presence with the ability to communicate clearly at the C-suite and Board level.

Nice To Haves

Experience with SMS, messaging platforms, or adjacent martech solutions strongly preferred.

Responsibilities

Set revenue strategy, targets, and operating plans across all customer segments.
Own bookings, expansion, renewals, churn, and net revenue retention.
Deliver a single, accurate, and defensible revenue and renewal forecast.
Serve as an executive partner in pricing, packaging, and commercial tradeoff decisions collaborating closely with the Pricing, Finance and Product to ensure customer behavior, revenue performance and operations are captured in strategy.
Partner with cross-functional leaders to identify, test, and scale new revenue levers, channels, and coverage models, providing executive direction, prioritization and judgement while enabling functional owner(s) to execute autonomously.
Design and operate a unified customer lifecycle from acquisition through renewal and ongoing support.
Align Sales, Customer Success, Account Management, and Support motions to eliminate handoff friction and accountability gaps.
Ensure Support operates as a strategic retention and customer value lever, not a cost center.
Partner with Marketing to align ICP definition, demand generation, enablement, and brand positioning to revenue outcomes.
Oversee renewals, expansion, cross-sell, and pricing strategies for existing customers.
Engage directly in high-impact renewal, escalation, and strategic customer conversations.
Establish a culture of retention acumen and revenue ownership across post-sales and support teams.
Enforce rigorous pipeline management, renewal forecasting, and cohort-based performance analysis.
Apply and operationalize SaaS metrics including CAC payback, LTV, NRR, GRR, expansion, and support health indicators.
Partner with BI and Rev Ops to ensure data integrity, tooling effectiveness, and consistent reporting.
Lead, develop, and retain leadership across Sales, Customer Success, Account Management, Support, and CX.
Build leadership bench strength through coaching, performance management, succession planning, and deliberate talent development.
Establish clear expectations, role clarity, and accountability across all customer-facing teams.
Allocate resources and headcount to maximize revenue impact and operational efficiency.
Partner with Product, Marketing, Finance, Business Intelligence, Revenue Operations, and Engineering to align go-to-market execution and customer experience strategy.
Establish tight customer feedback loops to inform product roadmap, prioritization, and market readiness.
Represent revenue performance, customer health, and risk at the executive and Board level.

Benefits

EZ Texting offers Best-in-Class healthcare cost sharing for Medical, Dental & Vision!
100% Employee Sponsored Medical, Dental, Vision Coverage
Pre-Tax Benefits, Fertility Benefits, and more
401k Plan Options
Unlimited PTO, Disconnect Days, Paid Holidays, and more
Remote-Work Optimization Benefits Including:
Home Office Stipend
Remote Flex Stipend
Cell-Phone/Internet Stipend
DoorDash Subscription
And More!!!