VP of Restaurant Technology

Call Your Mother Deli•Washington, DC

2d•Onsite

About The Position

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in Washington, D.C., Virginia, Maryland, Colorado, and even more on the way! We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES. We're hiring a VP of Restaurant Technology in our DC office! We are looking for a Vice President of Restaurant Technology to lead the strategy, architecture, and execution of technology across our shops and corporate teams. This role is responsible for ensuring our technology ecosystem enables exceptional guest experiences, supports shop teams in fast-paced restaurant environments, and scales reliably as we grow across the DMV, Colorado, Illinois, and beyond. The VP of Restaurant Technology will set a clear, practical technology vision that aligns systems, data, and teams with business priorities. You will partner closely with Operations, Finance, People & Culture, Marketing, Development and Training to ensure technology is intuitive, dependable, and built for real-world restaurant conditions. This role requires both strategic leadership and hands-on execution, balancing innovation with operational excellence.

Requirements

10+ years of progressive technology leadership experience, including ownership of enterprise-wide systems
5+ years experience in a multi-unit, consumer-facing business such as restaurants, retail, or hospitality
Proven success supporting rapid growth and new unit expansion
Deep experience with restaurant POS, labor/workforce systems, inventory, and guest engagement or loyalty platforms
Demonstrated experience building and leading managers and senior technical leaders
Strong understanding of modern cloud-based systems, integrations, data platforms, and cybersecurity best practices
A practical, operator-first mindset — you design technology that works on a busy shift, not just on paper
Excellent communication skills and the ability to partner cross-functionally at all levels of the organization

Responsibilities

Set Technology Strategy
Define and own CYM’s long-term restaurant technology roadmap, aligning systems, platforms, and investments with business goals and growth plans
Translate business needs into scalable, secure, and user-friendly technology solutions
Lead and Develop the Technology Team and its Partners
Build, coach, and retain a high-performing technology organization, including shop managers and senior technical leaders
Establish clear operating rhythms, support models, and accountability for system uptime and service
Select, manage, and hold technology vendors accountable for performance, cost, reliability, and service levels
Negotiate contracts and ensure partners align with CYM’s values and operating standards
Own Core Business Systems
Oversee POS (Toast), kitchen and restaurant systems (R365), back-office platforms, corporate applications, and integrations
Oversee menu management across all ordering platforms
Ensure systems are reliable, scalable, well-documented, and supported with minimal disruption to shops
Enable Shop Operations and Support Growth
Partner closely with Operations to ensure technology works in real restaurant environments
Champion solutions that support speed, accuracy, training, and ease of use for hourly teams and managers
Ensure technology scales smoothly with new shop openings, remodels, and market expansions
Partner with Operations on NSOs to deliver consistent, repeatable technology launches
Manage Security, Risk & Compliance
Establish and maintain strong cybersecurity, data privacy, PCI compliance, and disaster recovery practices
Prepare the business for audits, incidents, and risk mitigation appropriate for a multi-state restaurant company
Guide Technology Investment
Own the technology budget, prioritize spend, and clearly communicate trade-offs, risks, and return on investment
Balance innovation with operational stability and cost discipline
Lead Change Management
Drive adoption of new tools and processes through training, communication, and cross-functional collaboration
Ensure teams are supported before, during, and after technology changes

Benefits

Base salary of $165k, annual bonus opportunity, and stock options
Exciting opportunities for growth and development! With CYM’s continued expansion, this role offers a strong foundation to grow your leadership skills and take the next step in your career.
Great people, real support, and incredible VIBES. We’re focused on a positive, people-first culture where everyone feels they belong and they’re supported. You’ll find a team that’s welcoming, celebrates wins together, and most importantly, keeps things fun every day!
Great benefits (our team agrees!) Health, dental, and vision insurance (for full-time staff averaging 30+ hours/week), 4% employer match 401k, paid vacation, and paid parental leave, Employee Assistance Program, free Call Your Mother staff meals, free fitness and wellness classes, free English/Spanish classes and DuoLingo reimbursement, team building activities, and more.

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