VP of Information Technology

Magna Legal Services • Philadelphia, PA

10d • $180,000 - $200,000

About The Position

Magna Legal Services is seeking an accomplished VP of Information Technology to lead, scale, and secure the firm’s core IT operations in a fast-growing, court-facing organization. This role owns the reliability, security, and scalability of Magna’s technology environment and plays a critical role in supporting enterprise clients with demanding operational, security, and audit expectations.

The ideal candidate is a hands-on, enterprise-scale IT leader who has operated in organizations with thousands of employees, has managed datacenters and hybrid infrastructure, led M&A technology integrations, governed MSPs and MSSPs, and built and mentored diverse IT teams across multiple disciplines.

Requirements

• 12+ years of progressive IT experience, including senior leadership of enterprise infrastructure and operations
• 5+ years in a senior IT leadership role within organizations of 1,000+ employees, preferably in fast-growth environments
• Hands-on experience managing datacenter environments and hybrid infrastructure
• Proven experience leading M&A IT integration and infrastructure takeovers
• Demonstrated experience maintaining SOC 2 Type II programs and supporting audits
• Proven experience managing and governing MSPs and MSSPs
• Experience responding to enterprise client RFPs, security questionnaires, and technical due diligence
• Deep experience with Microsoft 365 enterprise services
• Strong working knowledge of Cloudflare, Cisco, and Datto technologies
• Demonstrated experience managing and mentoring IT teams with varied skill sets and experience levels

Nice To Haves

• Prior experience in the legal services industry or regulated professional services environments
• Experience evaluating or advising on ISO 27001 adoption
• Familiarity with NIST, CIS Controls, or similar security frameworks
• Experience supporting large, distributed, and court-facing workforces

Responsibilities

• Lead the design, operation, and continuous improvement of enterprise IT infrastructure supporting a large, geographically distributed workforce
• Own on-prem and hybrid environments, including datacenter operations, networking, compute, storage, backups, and disaster recovery
• Ensure high availability and performance across endpoints, identity platforms, collaboration tools, and core business systems
• Scale helpdesk and end-user support operations through a combination of internal teams and managed service providers
• Establish operational standards, tooling, documentation, and processes suitable for a company scaling to thousands of users
• Own and continuously improve the helpdesk and end-user support function, ensuring fast, reliable, and consistent support across the organization
• Design and scale support models that balance internal teams and managed service providers while maintaining accountability and quality
• Establish service-level objectives, escalation paths, and performance metrics (e.g., response times, resolution rates, user satisfaction)
• Ensure the helpdesk is equipped to support time-sensitive, court-facing staff where technology failures have immediate business impact
• Drive process improvements, automation, and knowledge management to improve user experience and reduce repeat issues
• Own the firm’s cybersecurity operations, risk management program, and incident response capabilities
• Maintain and evolve SOC 2 Type II controls, evidence, and audit readiness
• Evaluate and advise executive leadership on the need for ISO 27001, including readiness assessments and cost/benefit analysis
• Oversee security audits, penetration testing, vulnerability management, and compliance initiatives
• Act as incident commander during security events, coordinating containment, remediation, communication, and post-incident review
• Provide governance and accountability for Managed Security Service Providers (MSSPs)
• Serve as the primary IT and security authority for client RFPs, annual security questionnaires, and technical due diligence
• Develop and maintain standardized documentation describing Magna’s systems, controls, and security posture
• Partner with legal, sales, and client-facing teams to ensure accurate, consistent, and timely client responses
• Own IT budgeting, forecasting, and cost optimization in a high-growth enterprise environment
• Evaluate, negotiate, and manage enterprise vendors, cloud providers, MSPs, MSSPs, and telecom partners
• Define and enforce SLAs, performance metrics, escalation paths, and accountability models for third-party providers
• Lead IT due diligence, planning, and execution for mergers, acquisitions, and infrastructure takeovers
• Integrate acquired environments into Magna’s identity, network, security, and operational standards
• Manage system consolidation, data migrations, and infrastructure transitions with minimal business disruption
• Establish enterprise-grade IT asset management and lifecycle processes
• Ensure secure provisioning, tracking, refresh planning, and decommissioning (ITAD) of hardware and systems
• Maintain documentation and controls supporting audits, client reviews, and business continuity
• Ensure technology readiness for court reporters, legal teams, and staff operating under strict deadlines
• Provide rapid escalation and resolution for issues that could impact court proceedings or client deliverables
• Anticipate and mitigate risks unique to court-facing and legal service environments
• Lead, mentor, and develop IT team members across varied disciplines, including helpdesk, infrastructure, security, and systems administration
• Build organizational depth, coaching staff and developing leaders to support long-term scale
• Establish clear accountability, performance metrics, and escalation frameworks
• Serve as a trusted advisor to executive leadership on IT risk, security posture, and infrastructure strategy

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed