VP of Information Technology

Magna Legal Services•Philadelphia, PA

10d•$180,000 - $200,000

About The Position

Magna Legal Services is seeking an accomplished VP of Information Technology to lead, scale, and secure the firm’s core IT operations in a fast-growing, court-facing organization. This role owns the reliability, security, and scalability of Magna’s technology environment and plays a critical role in supporting enterprise clients with demanding operational, security, and audit expectations. The ideal candidate is a hands-on, enterprise-scale IT leader who has operated in organizations with thousands of employees, has managed datacenters and hybrid infrastructure, led M&A technology integrations, governed MSPs and MSSPs, and built and mentored diverse IT teams across multiple disciplines. Ideal candidate must be able to commute to Pennsylvania (Philadelphia and King of Prussia) on a regular basis.

Requirements

12+ years of progressive IT experience, including senior leadership of enterprise infrastructure and operations
5+ years in a senior IT leadership role within organizations of 1,000+ employees, preferably in fast-growth environments
Hands-on experience managing datacenter environments and hybrid infrastructure
Proven experience leading M&A IT integration and infrastructure takeovers
Demonstrated experience maintaining SOC 2 Type II programs and supporting audits
Proven experience managing and governing MSPs and MSSPs
Experience responding to enterprise client RFPs, security questionnaires, and technical due diligence
Deep experience with Microsoft 365 enterprise services
Strong working knowledge of Cloudflare, Cisco, and Datto technologies
Demonstrated experience managing and mentoring IT teams with varied skill sets and experience levels

Nice To Haves

Prior experience in the legal services industry or regulated professional services environments
Experience evaluating or advising on ISO 27001 adoption
Familiarity with NIST, CIS Controls, or similar security frameworks
Experience supporting large, distributed, and court-facing workforces
Enterprise scale, operationally rigorous leader
Comfortable owning infrastructure, security, vendors, and people end-to-end
Calm, decisive judgment in high-pressure and time-critical situations
Clear, credible communicator with executives, clients, auditors, and technical teams
Ownership-driven, accountable, and growth-oriented

Responsibilities

Lead the design, operation, and continuous improvement of enterprise IT infrastructure supporting a large, geographically distributed workforce
Own on-prem and hybrid environments, including datacenter operations, networking, compute, storage, backups, and disaster recovery
Ensure high availability and performance across endpoints, identity platforms, collaboration tools, and core business systems
Scale helpdesk and end-user support operations through a combination of internal teams and managed service providers
Establish operational standards, tooling, documentation, and processes suitable for a company scaling to thousands of users
Own and continuously improve the helpdesk and end-user support function, ensuring fast, reliable, and consistent support across the organization
Design and scale support models that balance internal teams and managed service providers while maintaining accountability and quality
Establish service-level objectives, escalation paths, and performance metrics (e.g., response times, resolution rates, user satisfaction)
Ensure the helpdesk is equipped to support time-sensitive, court-facing staff where technology failures have immediate business impact
Drive process improvements, automation, and knowledge management to improve user experience and reduce repeat issues
Own the firm’s cybersecurity operations, risk management program, and incident response capabilities
Maintain and evolve SOC 2 Type II controls, evidence, and audit readiness
Evaluate and advise executive leadership on the need for ISO 27001, including readiness assessments and cost/benefit analysis
Oversee security audits, penetration testing, vulnerability management, and compliance initiatives
Act as incident commander during security events, coordinating containment, remediation, communication, and post-incident review
Provide governance and accountability for Managed Security Service Providers (MSSPs)
Serve as the primary IT and security authority for client RFPs, annual security questionnaires, and technical due diligence
Develop and maintain standardized documentation describing Magna’s systems, controls, and security posture
Partner with legal, sales, and client-facing teams to ensure accurate, consistent, and timely client responses
Own IT budgeting, forecasting, and cost optimization in a high-growth enterprise environment
Evaluate, negotiate, and manage enterprise vendors, cloud providers, MSPs, MSSPs, and telecom partners
Define and enforce SLAs, performance metrics, escalation paths, and accountability models for third-party providers
Lead IT due diligence, planning, and execution for mergers, acquisitions, and infrastructure takeovers
Integrate acquired environments into Magna’s identity, network, security, and operational standards
Manage system consolidation, data migrations, and infrastructure transitions with minimal business disruption
Establish enterprise-grade IT asset management and lifecycle processes
Ensure secure provisioning, tracking, refresh planning, and decommissioning (ITAD) of hardware and systems
Maintain documentation and controls supporting audits, client reviews, and business continuity
Ensure technology readiness for court reporters, legal teams, and staff operating under strict deadlines
Provide rapid escalation and resolution for issues that could impact court proceedings or client deliverables
Anticipate and mitigate risks unique to court-facing and legal service environments
Lead, mentor, and develop IT team members across varied disciplines, including helpdesk, infrastructure, security, and systems administration
Build organizational depth, coaching staff and developing leaders to support long-term scale
Establish clear accountability, performance metrics, and escalation frameworks
Serve as a trusted advisor to executive leadership on IT risk, security posture, and infrastructure strategy