VP of Product - Member Experience

Valenz•Phoenix, AZ

49d•Remote

About The Position

Vālenz® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible. About This Opportunity: As the VP of Product – Member Experience, you will lead the strategic vision, roadmap, and execution of all products and solutions that improve and enhance the Member Experience. You’ll guide a cross-functional team focused on innovation, product-market fit, and continuous value delivery for patients, providers, and payers. You will collaborate closely with executive leadership, engineering, sales, marketing, and operations to scale our healthcare products in alignment with company goals and market needs.

Requirements

Bachelor’s degree in Business, Healthcare Administration, or related field, or a combination of education and experience
12+ years of product management experience
5+ years of recent senior product leadership
Proven experience leading healthcare technology or digital health products (EHRs, telehealth, analytics, population health, revenue cycle)
Deep understanding of provider, payer, and patient workflows; regulatory frameworks; and interoperability standards (HL7, FHIR, etc.)
Strong strategic thinking, communication, and leadership capabilities.

Nice To Haves

MBA or advanced healthcare degree

Responsibilities

Define and execute the long-term product strategy aligned with company goals and emerging healthcare industry trends.
Lead, mentor, and develop the product management organization across the Member Experience product family.
Drive innovation that enhances differentiation, operational efficiency, and member/patient engagement.
Oversee the full product lifecycle, including market analysis, business case development, roadmap prioritization, launch, and post-market optimization.
Ensure compliance with healthcare regulations (HIPAA, FDA, CMS, interoperability standards).
Collaborate with customers and stakeholders to validate product investments, commercial viability, and value.
Partner with health systems, payers, providers, and patient-facing stakeholders to understand evolving needs and new opportunities.
Monitor competitive landscape and market dynamics to inform product decisions.
Partner closely with engineering, UI/UX, and operations to deliver high-quality, scalable solutions.
Work with marketing, sales, and customer success to ensure strong go-to-market execution and adoption.
Develop business cases, pricing strategies, and ROI analyses.
Manage product P&L performance and optimize resource allocation.
Perform other duties as assigned.

Benefits

Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
Spending account options: HSA, FSA, and DCFSA
401K with company match and immediate vesting
Flexible working environment
Generous Paid Time Off to include vacation, sick leave, and paid holidays
Employee Assistance Program that includes professional counseling, referrals, and additional services
Paid maternity and paternity leave
Pet insurance
Employee discounts on phone plans, car rentals and computers
Community giveback opportunities, including paid time off for philanthropic endeavors