Director of Product Experience

Securitas Security Services•Parsippany, NJ

8d•Hybrid

About The Position

JOB SUMMARY: The Director, Digital Product Experience leads the design and strategy behind Securitas’ digital ecosystem spanning client portals, mobile officer applications, and enterprise tools. This leader bridges business strategy, technology innovation, and user needs to deliver intuitive, high-quality experiences that empower our clients, officers, and employees. In this role, the incumbent shapes how Securitas’ digital products connect people and data, drive efficiency, and advance our mission to make the world a safer place. The Director builds and scales user experience and research practices, defines design standards, and ensures every digital interaction reflects our commitment to trust, simplicity, and innovation. As a people leader, one manages and grows a talented team of designers and researchers; cultivating a collaborative, empowered environment where evidence-based design thrives. The goal is to shape career paths, coach individuals to excellence, and foster a high-performing, inclusive team that delivers world-class digital experiences.

Requirements

Bachelor’s degree in design, human-computer interaction, business, or related field.
10+ years of experience in digital product management, UX strategy, or experience design, ideally within complex, enterprise, or service environments.
5+ years of experience leading and developing teams of designers and/or researchers.
Proven success in defining and executing digital experience strategies at scale.
Strong understanding of agile software development, product management frameworks, and enterprise data environments.
Expertise in design and prototyping tools (e.g., Figma, Adobe XD, Sketch).
Eloquent and comfortable when delivering presentations
Ability to work independently
Strong writing, analytics and critical thinking skills, and even stronger quality of output standards
Thrive on challenges and readily adapt to an ever-changing security technology landscape
Excellent planning and organizing skills
Strong customer and results orientation
Ability to interact effectively at all levels and across diverse cultures
Ability to assist in facilitating progressive change
Thorough knowledge of MS-Office Suite (Word, Excel Advanced, PowerPoint, Access)
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey
Required ability to handle multiple tasks concurrently
Computer usage
Handling and being exposed to sensitive and confidential information
Regular talking and hearing
Frequent sitting
Close vision, distance vision, and ability to adjust focus

Nice To Haves

Master’s degree in HCI, Design, MBA, or related discipline.
Experience in security services, operations, logistics, or workforce management technology.
Background in enterprise SaaS or multi-platform ecosystems (web + mobile).
Champion of accessibility standards (WCAG) and inclusive design principles.
Knowledge of analytics, behavioral data, and experience measurement frameworks.

Responsibilities

Define and execute a comprehensive digital product strategy aligned with Securitas’ global business objectives and 2030 transformation vision.
Partner with the VP of Product and Innovation to align product roadmaps with organization priorities.
Translate business goals into meaningful user experiences that deliver measurable impact for both clients and employees.
Lead, mentor, and grow a multidisciplinary team of User Experience professionals
Define clear roles, responsibilities, and career progression paths within the user & product experience function.
Build a culture of feedback, collaboration, and continuous improvement, encouraging curiosity, and innovation.
Champion diversity, inclusion, and psychological safety, ensuring all voices are heard and ideas valued.
Establish and oversee UX strategy and design standards for Securitas’ digital product suite (e.g., MySecuritas, MyConnect, Client Excellence Platform, and more).
Build a scalable design system and shared component library to ensure consistency, accessibility, and global alignment.
Champion user-centered design principles and represent the voice of clients, employees, and officers in all product decisions.
Develop and scale a user research program to capture insights from field operations, clients, and end users.
Use qualitative and quantitative data to guide product decisions and continuously improve usability and adoption.
Lead usability testing, surveys, and field studies to validate concepts and identify friction points in user journeys.
Partner with Product Managers, Engineers, Operations, Commercia teams, and Business Analysts to translate user needs into clear requirements and actionable product roadmaps.
Support agile execution through informed prioritization, feature definition, and iterative testing.
Collaborate across global product and regional teams to ensure solutions scale effectively and reflect operational realities.
Maintain core product artifacts including user personas, journey maps, experience blueprints, and design documentation.
Communicate product experience strategy, decisions, and progress to executive leadership and cross-functional partners.
Foster a culture of experimentation, inclusion, and continuous improvement across the Product and UX community.