VP of Operations

Veridian Service Partners•Dallas, TX

About The Position

The VP of Operations is responsible for creating the operational engine that delivers exceptional customer experiences while maintaining strong margins and installation efficiency. The VP of Operations will oversee installation teams, subcontractor networks, project management processes, and production leadership across markets. What You'll Build The VP of Operations will be responsible for building and scaling: A high-performing production leadership team A reliable subcontractor network Scalable project management and installation processes Operational systems that support rapid market expansion A culture of quality, accountability, and customer experience

Requirements

8+ years of operations or installation leadership experience
Experience managing field operations in home services or home improvement
Demonstrated success building and scaling operational teams
Experience managing subcontractor or contractor networks
Strong understanding of production scheduling and project management
Experience supporting high-volume sales environments

Nice To Haves

Preferred experience in the home improvement industry

Responsibilities

Lead all installation and production operations across markets
Recruit, develop, and manage production managers and project managers
Establish clear performance expectations and accountability across field teams
Ensure projects are delivered on time, on budget, and at high quality standards
Build and maintain a reliable network of subcontracted installation crews
Establish contractor onboarding standards and performance expectations
Ensure subcontractor capacity aligns with sales volume and market growth
Maintain strong relationships with key trade partners
Develop standardized processes for project scheduling, job handoffs, and installation execution
Improve operational efficiency through process improvement and system development
Implement tools and reporting that provide visibility into production performance
Partner closely with the sales organization to ensure clean job handoffs
Improve communication between sales, operations, and customer experience teams
Reduce change orders, project delays, and installation issues
Ensure every project delivers a high-quality customer experience
Monitor and improve customer satisfaction metrics
Implement processes that minimize callbacks and warranty issues
Develop operational playbooks for launching new markets
Support the opening of new locations by building installation capacity
Ensure operational readiness as sales volume grows
Maintain strong gross margin discipline on installation projects
Monitor installation costs, labor productivity, and operational efficiency
Work with leadership to improve profitability through operational improvements