VP of Operations

Ever•San Francisco, CA

About The Position

Ever is changing the future of auto retail. As the first AI-native auto retail platform, we are building the next $100B+ automotive business, starting with electric vehicles. Our AI-native product and operations power our full-stack auto retail business, serving EV buyers and sellers across the nation, both online and offline. Based out of San Francisco and expanding nationwide, we are backed by leading investors and led by former tech & automotive professionals from Uber, Tesla, Rivian, Lithia, Penske, Carvana, Lyft, Meta, J.P. Morgan, BCG, and more. After our recently completed Series A financing, we have raised $100M in total equity and debt funding. We are growing rapidly and actively recruiting exceptional talent to join our mission of building the next-generation auto retail platform. Learn more about us at evercars.com.

Requirements

10+ years of experience in OEM, dealership, fleet or similar vehicle & delivery operations.
Proven track record of launching and scaling operations in fast-growing environments.
Strong operator mindset: execution-focused, detail-oriented, and comfortable owning outcomes end-to-end.
Strong leadership presence: experience in managing teams and cross-functional stakeholders.
Passion for electric vehicles, technology, and building category-defining growth businesses.
Strong analytical skills with experience using data to drive decisions & accountability.
Familiarity with modern ops tooling (recon mgmt tools, inventory systems, etc).
Comfort working closely with product & eng. on system design, integration, and automation.
Experience implementing SOPs, SLAs, and performance scorecards.

Nice To Haves

Advanced Excel / Google Sheet skills are a plus.

Responsibilities

Lead Ever’s nationwide vehicle & delivery operations, including our EV logistics, inspections, reconditioning, merchandising, and delivery preparation – reporting directly to our COO.
Scale Ever vehicle & delivery operations in San Francisco and lead the nationwide expansion of our vehicle & delivery operations as our footprint expands, starting with SoCal expansion.
Own the day-to-day execution of our inventory flow from vehicle acquisition through customer delivery across all Ever sites – ensuring speed, quality, and cost efficiency.
Build, scale, and continuously improve Ever’s operational processes and resources in logistics, inspections, reconditioning, merchandising and delivery – across all Ever sites.
Partner closely with our C-suite, sales operations, and product & engineering to operationalize Ever’s AI-native tools and workflows.
Define and track operational KPIs in vehicle & delivery operations (turn time, ADR, cost per unit, quality metrics, customer satisfaction, and more) and drive accountability.
Hire, develop, and lead the #1 operations team in the market as Ever scales nationwide.