VP of Operations

Isaiah House Inc•Harrodsburg, KY

10d

About The Position

The Vice President of Operations (VP of Operations) is a senior executive leader responsible for overseeing day-to-day operational performance across all programs, facilities, and service lines of the organization. This role ensures that operations align with the organization’s mission, regulatory requirements, strategic goals, and financial sustainability. The VP of Operations provides leadership to site directors and operational leaders, drives consistency and accountability across programs, and partners closely with Clinical, Compliance, HR, Finance, and IT leadership to ensure high-quality, compliant, and efficient service delivery.

Requirements

Strong executive-level leadership and decision-making skills
Proven ability to manage complex, multi-site operations
Financial and operational acumen with data-driven decision making
Excellent communication, coaching, and conflict-resolution skills
High level of organizational, analytical, and problem-solving ability
Ability to balance mission-driven care with operational accountability
Strong understanding of compliance, risk management, and quality assurance
Bachelor’s degree required (Healthcare Administration, Business Administration, Public Health, or related field)
Minimum of 7–10 years of progressive leadership experience in operations
Prior experience in healthcare, behavioral health, substance use disorder treatment, nonprofit, or human services strongly preferred
Demonstrated experience leading multi-site or multi-program operations
Experience working in regulated environments
Ability to pass background checks, drug screening, and credentialing requirements as applicable
Valid driver’s license with the ability to travel between facilities
Ability to work flexible hours, including occasional evenings or weekends
Commitment to the organization’s mission, values, and ethical standards

Nice To Haves

Master’s degree preferred
Prior experience in healthcare, behavioral health, substance use disorder treatment, nonprofit, or human services strongly preferred

Responsibilities

Provide executive oversight of all operational programs, facilities, and departments as assigned
Ensure consistent implementation of policies, procedures, and operational standards across all sites
Lead operational planning, execution, and continuous improvement initiatives
Serve as a strategic partner to the CEO and Executive Team in organizational planning and growth
Oversee site directors and operational managers to ensure effective staffing, scheduling, and service delivery
Monitor facility operations, safety, and readiness to meet regulatory and accreditation standards
Support program launches, expansions, and transitions
Partner with Compliance and Clinical leadership to ensure adherence to all federal, state, and accreditation requirements
Proactively identify operational risks and implement corrective action plans
Support audits, site visits, and regulatory reviews
Collaborate with Finance to monitor operational budgets, productivity, and cost controls
Ensure efficient use of resources while maintaining service quality
Use data and dashboards to track operational performance and outcomes
Lead, mentor, and hold operational leaders accountable for performance and engagement
Partner with Human Resources on workforce planning, performance management, and leadership development
Foster a culture of accountability, collaboration, and mission-driven service
Work closely with Clinical, Medical, Compliance, HR, Finance, IT, and Development teams
Ensure operational decisions support clinical quality, staff wellbeing, and organizational sustainability